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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Easy to order new card and ask for increased credit limit

5
Cora quickly told me how to carry out these tasks. It was much better than hanging on a phone line. Reviewed on: 10th March 2022

Excellent digital service

5
Great service and easy to use . Helps to avoid phone contact Reviewed on: 10th March 2022

Ease of use

5
Answered everything i asked, good system, well done Reviewed on: 10th March 2022

understood the problem and providedseconds the answer in secvonds

5
I was very worried as I forgotten my PIN for my credit card Reviewed on: 10th March 2022

Excellent service

5
Very quick with easy instructions Reviewed on: 10th March 2022

Was very helpful

5
It made things easier for me to understand Reviewed on: 10th March 2022

Ease of experience

5
The use of Cora is easy and on difficult queries an agent is readily accessible. Reviewed on: 10th March 2022

Brilliant service!

5
Quick and efficient service. It answered my question immediately Reviewed on: 10th March 2022

Fabulous and quick response!

5
Very easily dealt and sorted my query.... Reviewed on: 10th March 2022

Great online assist

5
Fast and accurate assistance, just what was needed! Reviewed on: 10th March 2022

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