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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Easy to speak with

4
good and easily understandable -questions were easy to understand Reviewed on: 10th March 2022

.

5
Quick and simple answered my question Reviewed on: 10th March 2022

Good service to use

5
Quick and efficent experience and beats using the phone Reviewed on: 10th March 2022

Great

5
Easy and was directed to what I needed Reviewed on: 10th March 2022

Extremely useful, helpful, efficient

5
I had a problem and within 1 minute Cora had solved the problem, a similar issue would take probably 5 minutes or more for a person Reviewed on: 10th March 2022

Great online service!

5
Your questions answered quickly! Cora answered my query immediately! Reviewed on: 10th March 2022

Very helpful

5
Very helpful and easy to use Very helpful and easy to use Reviewed on: 10th March 2022

Very efficient

5
Very helpful, quick and to the point Reviewed on: 10th March 2022

Great service, quick simple and accurate

5
The service was available when I wanted it and answered my question accurately. Will use again as needed Reviewed on: 10th March 2022

Pin hassle

5
So so good. Rather than having to rush into the bank after work, this was sorted out within seconds. Actually far more efficient than a person Reviewed on: 10th March 2022

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