NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Great

Easy and was directed to what I needed Reviewed on: 10th March 2022

Extremely useful, helpful, efficient

I had a problem and within 1 minute Cora had solved the problem, a similar issue would take probably 5 minutes or more for a person Reviewed on: 10th March 2022

Great online service!

Your questions answered quickly! Cora answered my query immediately! Reviewed on: 10th March 2022

Very helpful

Very helpful and easy to use Very helpful and easy to use Reviewed on: 10th March 2022

Very efficient

Very helpful, quick and to the point Reviewed on: 10th March 2022

Great service, quick simple and accurate

The service was available when I wanted it and answered my question accurately. Will use again as needed Reviewed on: 10th March 2022

Pin hassle

So so good. Rather than having to rush into the bank after work, this was sorted out within seconds. Actually far more efficient than a person Reviewed on: 10th March 2022