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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great service, quick simple and accurate

5
The service was available when I wanted it and answered my question accurately. Will use again as needed Reviewed on: 10th March 2022
Lizzie Rudland's avatar
Lizzie Rudland

Pin hassle

5
So so good. Rather than having to rush into the bank after work, this was sorted out within seconds. Actually far more efficient than a person Reviewed on: 10th March 2022
Katie Duffield's avatar
Katie Duffield

Fast, efficient and simple

5
Using Cora is easy and intuitive. I have no qualms about Cora, all good!! Reviewed on: 10th March 2022
Kevin Johnson's avatar
Kevin Johnson

Cora

5
Excellent service would recommend. Very efficient service Reviewed on: 10th March 2022
Gary Keenan's avatar
Gary Keenan

Very helpful

5
Couldn't log in for proof of address and they sort it out Reviewed on: 10th March 2022
Sharon Stanger's avatar
Sharon Stanger

Very helpful

5
Very helpful understanding quickly at answering Reviewed on: 9th March 2022
Christopher 's avatar
Christopher

Simple quick and secure

5
I used Cora to change my address online out of banking hours and was impressed at how good the service is. Reviewed on: 9th March 2022
Carl 's avatar
Carl

Very helpful

5
Well designed feature, saves so much time too Reviewed on: 9th March 2022
LauKillamun's avatar
LauKillamun

Amazing service

5
Very happy from your service very nice Reviewed on: 9th March 2022
Rubby Randhawa's avatar
Rubby Randhawa

CORA THE GENIUS

5
BRILLIANT! SO BLOODY FAST!!!! AMAZING!! EXTREMELY SATISFIED. Reviewed on: 9th March 2022
Urooj Rahman's avatar
Urooj Rahman

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