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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Fast, efficient and simple

5
Using Cora is easy and intuitive. I have no qualms about Cora, all good!! Reviewed on: 10th March 2022

Cora

5
Excellent service would recommend. Very efficient service Reviewed on: 10th March 2022

Very helpful

5
Couldn't log in for proof of address and they sort it out Reviewed on: 10th March 2022

Very helpful

5
Very helpful understanding quickly at answering Reviewed on: 9th March 2022

Simple quick and secure

5
I used Cora to change my address online out of banking hours and was impressed at how good the service is. Reviewed on: 9th March 2022

Very helpful

5
Well designed feature, saves so much time too Reviewed on: 9th March 2022

Amazing service

5
Very happy from your service very nice Reviewed on: 9th March 2022

CORA THE GENIUS

5
BRILLIANT! SO BLOODY FAST!!!! AMAZING!! EXTREMELY SATISFIED. Reviewed on: 9th March 2022

Swift, efficient service

5
Cora has always helped when I have had an issue, transferring me to an ‘agent’ if required. Reviewed on: 9th March 2022

Very quick and sharp

5
Nothing really other than good to use Reviewed on: 9th March 2022

Review NatWest Group - Cora: Digital assistant now

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