NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Fast & Efficient Cora

Really easy and fast to change my address details using Cora. Reviewed on: 9th March 2022

Efficient

Nat West is always helpful and is always on hand to help whatever the hour, whatever the issue. Reviewed on: 9th March 2022

Courteous Cora

Very easy smooth experience. Polite and kind with great options to choose from. Much nicer than trawling through an FAQ page. Reviewed on: 9th March 2022

Great

Easy to use saved a trip to the bank Reviewed on: 9th March 2022

Great

Helpful and informative great understanding of the app Reviewed on: 9th March 2022

Actually understands

Most bots don't really get what you are asking or just give you very few options. Cora actually solved my queries multiple times. Reviewed on: 9th March 2022