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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Swift, efficient service

5
Cora has always helped when I have had an issue, transferring me to an ‘agent’ if required. Reviewed on: 9th March 2022
Tracey Ann's avatar
Tracey Ann

Very quick and sharp

5
Nothing really other than good to use Reviewed on: 9th March 2022
jondiamond69@hotmail.com's avatar
[email protected]

Good service

5
Great service good technology efficient Reviewed on: 9th March 2022
Gillian's avatar
Gillian

quick and simple

4
all good thank you ........................................ Reviewed on: 9th March 2022
DEE4DOG@LIVE.CO.UK's avatar
[email protected]

Great fast friendly service !

5
It's fantastic and very easy to get help . I really struggle but the Cora help is reliable and the people who I speak to are very friendly ! Reviewed on: 9th March 2022
Anita Gregory's avatar
Anita Gregory

Fast & Efficient Cora

5
Really easy and fast to change my address details using Cora. Reviewed on: 9th March 2022
mark j's avatar
mark j

Efficient

5
Nat West is always helpful and is always on hand to help whatever the hour, whatever the issue. Reviewed on: 9th March 2022
Harry Clark's avatar
Harry Clark

Courteous Cora

4
Very easy smooth experience. Polite and kind with great options to choose from. Much nicer than trawling through an FAQ page. Reviewed on: 9th March 2022
Richard 's avatar
Richard

Great

5
Easy to use saved a trip to the bank Reviewed on: 9th March 2022
sarah ridler's avatar
sarah ridler

Great

5
Helpful and informative great understanding of the app Reviewed on: 9th March 2022
Emma's avatar
Emma

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