NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Excellent use of technology to mke my busy lifestyle so much easier

This is the first time I have used Cora and it won't be the last. For a first time user it was a tremendous experience and saved me sooooo much time Reviewed on: 9th March 2022

Quick easy response

I found the messaging service very quick, and very helpful. Reviewed on: 9th March 2022

Great service

I always get the help I need from them. They're always so kind too Reviewed on: 9th March 2022

Quick and painless

The app worked well so far and I'll find out if the suggestion has helped shortly. Reviewed on: 9th March 2022

Helpful and quick

I like it because the help was easily accessible and available. Reviewed on: 9th March 2022

A really helpful and stress free service.

My request for assistance with an account was dealt with so quickly and without any fuss. I really cannot fault the quality of service. Excellent thank you! Reviewed on: 9th March 2022

Helpful

Very good service she explained things clearly Reviewed on: 9th March 2022

Makes banking easy

Online banking is simple and quick. I particularly like the help function, it's very intuitive and gets you where you need to be fast. Reviewed on: 9th March 2022