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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Makes banking easy

5
Online banking is simple and quick. I particularly like the help function, it's very intuitive and gets you where you need to be fast. Reviewed on: 9th March 2022

Money transfer

5
Quick to respond and sort the problem Reviewed on: 9th March 2022

Cool cora

5
Great app! Very quick to respond and very helpful. Reviewed on: 9th March 2022

Amazing and helpful

5
Very knowledgeable, effective and professional Reviewed on: 9th March 2022

like chatting to a human

5
Change of address went really smooth Reviewed on: 9th March 2022

Great quick, efficient service

5
Used Cora and was impressed with the speed and accuracy of the service. Reviewed on: 9th March 2022

Fast And Helpful

5
Guided me around my banking page to help me find areas I did not know how to access. saves time waiting to speak to a representative and was very concise,. Reviewed on: 9th March 2022

Quick and easy

5
The title says it all. Quick and easy with no problems. Reviewed on: 9th March 2022

Recommend CORA

5
Easy step-by-step instructions given by Cora Reviewed on: 9th March 2022

Very helpful

5
Sorted,my query thankfully when I needed refund Reviewed on: 9th March 2022

Review NatWest Group - Cora: Digital assistant now

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