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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Easy Peasy

5
Quick, easy, helpful and friendly Reviewed on: 9th March 2022

Prompt service

5
worked well when I had a card query Reviewed on: 9th March 2022

Excellent detail to solving a problem

5
Cora takes you through step by step ok how to solve your problems. And then asks if you still need any help Reviewed on: 9th March 2022

Fantastic

5
Was just so very helpful and straightforward very knowledgeable thank you Reviewed on: 9th March 2022

Easy

5
I am technophobic so am delighted to meet cora as it is both easy and efficient. Reviewed on: 9th March 2022

Review

4
Helpful. Efficient. Quick and easy to use. Reviewed on: 9th March 2022

Highly recommend, very easy

5
I wanted to change my address but didn’t have time to go to town so it was easy and convenient to use Cora Reviewed on: 9th March 2022

quick and easy to use

4
Change of address done within a minute. I liked the idea of not having to queue at the bank. Reviewed on: 9th March 2022

Don't like digital help but this was a lot better than others

4
Couldn't answer all me questions but got by with the answers Reviewed on: 9th March 2022

Excellent

5
Professional and quick response about my order Reviewed on: 9th March 2022

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