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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Don't like digital help but this was a lot better than others

4
Couldn't answer all me questions but got by with the answers Reviewed on: 9th March 2022
Gordon Scott's avatar
Gordon Scott

Excellent

5
Professional and quick response about my order Reviewed on: 9th March 2022
Pawel Zaremba's avatar
Pawel Zaremba

Efficient and helpful

5
Very easy and relaxed, was a little apprehensive but turned out to be well managed and straight to the point Thankyou Reviewed on: 9th March 2022
Colin Simmonds's avatar
Colin Simmonds

resolved my query swiftly

5
easy to use and question answered with extra info provided, thanks Reviewed on: 9th March 2022
Doug Guest's avatar
Doug Guest

Very good

5
Very good to talk to and know that you trust to be right Reviewed on: 9th March 2022
john bunting's avatar
john bunting

Quick and Painless

5
So easy to make a quick change on my account without having to make a call Reviewed on: 9th March 2022
Samantha Martin's avatar
Samantha Martin

easy and quick

5
Cora is able to give you basic info on how to do things like changing address etc very quickly Reviewed on: 9th March 2022
Elliott Gerald's avatar
Elliott Gerald

Change of address

5
Perfect staff very good and understood my needs and dealt with them promptly and effectively. Reviewed on: 9th March 2022
Hellen Seru W's avatar
Hellen Seru W

Message service

4
I had a prompt response although the problem hasn’t been fully resolved yet Reviewed on: 9th March 2022
Iyabo Bassir's avatar
Iyabo Bassir

RBS Buisness

5
I have had a Buisness account for many years and have been treated well and thankyou for the service I have received Reviewed on: 9th March 2022
Charles Mant's avatar
Charles Mant

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