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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Excellent prompt service

5
Simple, speedy and straightforward service Reviewed on: 9th March 2022

Quick and helpful

5
Very helpful. Quick and easy information Reviewed on: 9th March 2022

It Works

5
The robotic response is fine for easy applications - do not expect more -yet! Reviewed on: 9th March 2022

Always got the help needed

5
I'm happy withe help I get when ever there is an issue Reviewed on: 9th March 2022

Easy to use

5
Had to change my address after moving house - system very quick and easy to use Reviewed on: 9th March 2022

Quick and easy

5
I was unable to order an pay in book online so I messaged Cora and it was sorted in less than a minute. Very helpful and very easy Reviewed on: 9th March 2022

Best Bank - Natwest

5
Great website and app, easy to complete transactions Reviewed on: 9th March 2022

Efficient

4
Would have easily updated my own address on the website but this was almost as quick and no delays. Reviewed on: 9th March 2022

RBS bank switch

5
I have done Rbs bank switch online and found correspondence about switch slow or none existent. I not even sure it's going through. Messaged Cora and I got more information from coral then the bank. Reviewed on: 9th March 2022

Very quick & efficient

5
It was easy to chat to cora, and it was solved quickly, Reviewed on: 9th March 2022

Review NatWest Group - Cora: Digital assistant now

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