NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Helpful and prompt support

Easy to use and gave an efficient and prompt response. Reviewed on: 9th March 2022

Cora is Fab

So quick and easy to change my address online thanks to Cora digital assistant Reviewed on: 9th March 2022

Speedy

Very fast at replying! Answered my question. Reviewed on: 9th March 2022

Very helpful online assistant

Answered the question and information I was enquiring about promptly Reviewed on: 9th March 2022

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very smooth service

Cora's service was smooth and simple Reviewed on: 9th March 2022

Always worked well

Always banked with Royal Bank of Scotland. Doesn't feel right referring to MY bank as Nat West. That said the.online banking is a god send Reviewed on: 9th March 2022