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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Excellent

5
Easy Peezy Lemon Squeezey. so easy to use, Well Done Cora Reviewed on: 9th March 2022

Very helpful and fast at solving issue

5
Needed to change name on account. Took less than a minute to do it this way. Thanks cora! Reviewed on: 9th March 2022

Highly recommend

5
My question was answered efficiently and quickly Reviewed on: 9th March 2022

Helpful and prompt support

4
Easy to use and gave an efficient and prompt response. Reviewed on: 9th March 2022

Cora is Fab

5
So quick and easy to change my address online thanks to Cora digital assistant Reviewed on: 9th March 2022

Speedy

5
Very fast at replying! Answered my question. Reviewed on: 9th March 2022

Very helpful online assistant

4
Answered the question and information I was enquiring about promptly Reviewed on: 9th March 2022

xxxx

5
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Reviewed on: 9th March 2022

very smooth service

5
Cora's service was smooth and simple Reviewed on: 9th March 2022

Always worked well

5
Always banked with Royal Bank of Scotland. Doesn't feel right referring to MY bank as Nat West. That said the.online banking is a god send Reviewed on: 9th March 2022

Review NatWest Group - Cora: Digital assistant now

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