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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

RBS bank switch

5
I have done Rbs bank switch online and found correspondence about switch slow or none existent. I not even sure it's going through. Messaged Cora and I got more information from coral then the bank. Reviewed on: 9th March 2022
Clarky69's avatar
Clarky69

Very quick & efficient

5
It was easy to chat to cora, and it was solved quickly, Reviewed on: 9th March 2022
Mandi Dearing's avatar
Mandi Dearing

Excellent

5
Easy Peezy Lemon Squeezey. so easy to use, Well Done Cora Reviewed on: 9th March 2022
Simon Tate's avatar
Simon Tate

Very helpful and fast at solving issue

5
Needed to change name on account. Took less than a minute to do it this way. Thanks cora! Reviewed on: 9th March 2022
Jennifer's avatar
Jennifer

Highly recommend

5
My question was answered efficiently and quickly Reviewed on: 9th March 2022
Andrea Gowrie's avatar
Andrea Gowrie

Helpful and prompt support

4
Easy to use and gave an efficient and prompt response. Reviewed on: 9th March 2022
Helen's avatar
Helen

Cora is Fab

5
So quick and easy to change my address online thanks to Cora digital assistant Reviewed on: 9th March 2022
Hana's avatar
Hana

Speedy

5
Very fast at replying! Answered my question. Reviewed on: 9th March 2022
kirstyanne420@hotmail.com's avatar
[email protected]

Very helpful online assistant

4
Answered the question and information I was enquiring about promptly Reviewed on: 9th March 2022
Sally's avatar
Sally

xxxx

5
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Reviewed on: 9th March 2022
xxxxxxxx's avatar
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