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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

very smooth service

5
Cora's service was smooth and simple Reviewed on: 9th March 2022
Carl Williams's avatar
Carl Williams

Always worked well

5
Always banked with Royal Bank of Scotland. Doesn't feel right referring to MY bank as Nat West. That said the.online banking is a god send Reviewed on: 9th March 2022
Doug Handley's avatar
Doug Handley

Efficient service

5
Very fast, professional and helpful. Reviewed on: 9th March 2022
Linda Scott's avatar
Linda Scott

Hassle free Bank

5
Hassle free banking. No1 banking App. Reviewed on: 9th March 2022
Nanth T's avatar
Nanth T

Cora is a quick help and can be useful 24*7

4
A quick prompt response from Cora is helpful. I got to know the customer care number while switching my account. Reviewed on: 8th March 2022
NEERAJ SINGH's avatar
NEERAJ SINGH

Very positive

5
The digital assistant Cora is fantastically helpful. It understands all manners of speaking and promots you if it doesn't understand exactly what you need. Reviewed on: 8th March 2022
Andy Wilson's avatar
Andy Wilson

Top class

5
Great was really helpful and easy to use Reviewed on: 8th March 2022
Nicky Ferguson's avatar
Nicky Ferguson

Great service

5
Answered my question very quickly Reviewed on: 8th March 2022
wendy brown's avatar
wendy brown

Absolutely FAB

5
Quick and easy service. Changed address online and the Whole process took less than 45 seconds! Pleasantly surprised at how easy it was to use. Reviewed on: 8th March 2022
Lauren Denman's avatar
Lauren Denman

Incantata si multumita de Cora

5
Foarte de ajutor si promot.Mi s-au furnizat informatiile cu rapiditate,am primit raspunsurile catutate si am fost ajutata mereu.Sunt multumita de asistent si de cand sunt la aceasta banca nu am avut nici un fel de problema. Reviewed on: 8th March 2022
Maria Toma's avatar
Maria Toma

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