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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

No time wasted,I got what I needed

4
It was fair and am happy to get help as soon as I needed one Reviewed on: 8th March 2022
Victoria Ajeibi's avatar
Victoria Ajeibi

Painless

5
Used Cora to reactivate ISA. Took less than a minute Reviewed on: 8th March 2022
Janet Burt's avatar
Janet Burt

Cora help was great

5
Fast and prompt. Needed help with a simple issue and using Cora was useful Reviewed on: 8th March 2022
Ssdd4528's avatar
Ssdd4528

Great online help

5
Natwest has always been a great bank to be with. Cora has helped me fix issues from the US and well as fix issues out of office hours! Reviewed on: 8th March 2022
Tom Bignall's avatar
Tom Bignall

Pending transaction

5
Very helpful with the information I needed great service Reviewed on: 8th March 2022
Mark Colcomb's avatar
Mark Colcomb

Cora,

5
Very quick response and straight to the point!! Reviewed on: 8th March 2022
Sue Sutton's avatar
Sue Sutton

Excellent service

5
Not now sorry I’m in a great hurry Reviewed on: 8th March 2022
MNeill's avatar
MNeill

Directly answered a query with no messing around

5
Straight to the point and got what I needed in no time Reviewed on: 8th March 2022
Ian's avatar
Ian

Helpful assistance

4
Speedy response to what I need help with and the right help was provided Reviewed on: 8th March 2022
Anni He's avatar
Anni He

always helpful

5
Quick and easy to use. Saves loads of time and energy. Reviewed on: 8th March 2022
raghda's avatar
raghda

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