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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Cora help was great

5
Fast and prompt. Needed help with a simple issue and using Cora was useful Reviewed on: 8th March 2022

Great online help

5
Natwest has always been a great bank to be with. Cora has helped me fix issues from the US and well as fix issues out of office hours! Reviewed on: 8th March 2022

Pending transaction

5
Very helpful with the information I needed great service Reviewed on: 8th March 2022

Cora,

5
Very quick response and straight to the point!! Reviewed on: 8th March 2022

Excellent service

5
Not now sorry I’m in a great hurry Reviewed on: 8th March 2022

Directly answered a query with no messing around

5
Straight to the point and got what I needed in no time Reviewed on: 8th March 2022

Helpful assistance

4
Speedy response to what I need help with and the right help was provided Reviewed on: 8th March 2022

always helpful

5
Quick and easy to use. Saves loads of time and energy. Reviewed on: 8th March 2022

Very good very nice

5
It works and answered my question Reviewed on: 8th March 2022

Perfect

5
Perfect ! Everything was sorted Reviewed on: 8th March 2022

Review NatWest Group - Cora: Digital assistant now

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