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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

easy

5
this is the easiest and most fluid version of this type of chat i have ever used Reviewed on: 8th March 2022

Helpful

5
Quick response and advice on how to resolve an issue. Also supportive if you need more assistance. Reviewed on: 8th March 2022

Complex ISA reactivation

3
Process for reactivating ISA could be much clearer Reviewed on: 8th March 2022

Simples

5
Easy system with good instructions :) Reviewed on: 8th March 2022

Easy and quick

5
Great to do online, quick, easy and no problems. Reviewed on: 8th March 2022

quick

5
simple and easy. quick process that got straight to the point Reviewed on: 8th March 2022

Easy, efficient, no fuss

5
No issues found, requests dealt with quickly Reviewed on: 8th March 2022

Great

5
Very easy... And helpful... So kind... Reviewed on: 8th March 2022

Does exactly what it says it does

5
Asked a simple question and got the answer within seconds. Reviewed on: 8th March 2022

Very helpful

5
Very helpful would be happy to use again Reviewed on: 8th March 2022

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