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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Does exactly what it says it does

5
Asked a simple question and got the answer within seconds. Reviewed on: 8th March 2022
Ruth Martin's avatar
Ruth Martin

Very helpful

5
Very helpful would be happy to use again Reviewed on: 8th March 2022
Peter williams's avatar
Peter williams

Really Easy to use and super quick

5
Really Easy to use and super quick. Makes online banking so easy Reviewed on: 8th March 2022
Adam Smyth's avatar
Adam Smyth

Cora

5
So simple to use, even a two finger typist like me managed easily. Reviewed on: 8th March 2022
Mrs PJ Draper's avatar
Mrs PJ Draper

Straightforward

5
Very smooth and easy. Just don’t like being asked for reviews all the time Reviewed on: 8th March 2022
Mike Norton's avatar
Mike Norton

Cora assistant

5
Fast and effective; helped me resolve my issue. Reviewed on: 8th March 2022
Anonymous's avatar
Anonymous

Address Change

5
Simple, effective, efficient and prompt Reviewed on: 8th March 2022
Keith Fryer's avatar
Keith Fryer

Fast service

5
Wanted to change address, and did so in 3 clicks of the mouse! Reviewed on: 8th March 2022
David Ingall's avatar
David Ingall

Excellent

5
Easy to use and understands requests as if they were a real person. Excellent time saver and very handy. Thank you Cora! Reviewed on: 8th March 2022
Jahirrol Alom's avatar
Jahirrol Alom

Fantastic!

5
Very quick and easy to use. I needed to change my address. It took less than two minutes to amend and the details were changed within the hour. Reviewed on: 8th March 2022
Tracy 's avatar
Tracy

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