NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Cora assistant

Fast and effective; helped me resolve my issue. Reviewed on: 8th March 2022

Address Change

Simple, effective, efficient and prompt Reviewed on: 8th March 2022

Fast service

Wanted to change address, and did so in 3 clicks of the mouse! Reviewed on: 8th March 2022

Excellent

Easy to use and understands requests as if they were a real person. Excellent time saver and very handy. Thank you Cora! Reviewed on: 8th March 2022

Fantastic!

Very quick and easy to use. I needed to change my address. It took less than two minutes to amend and the details were changed within the hour. Reviewed on: 8th March 2022