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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6050 reviews)

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4.59

Based on 6,050 reviews, last reviewed 4th Sep 2025

No new 5 star reviews

in the past 90 days

17% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Useless. Useless. Cannot answer basic questions and keeps on repeating same options. Terrible waste of time. Reviewed on: 4th September 2025

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NatWest Group - Cora Digital Assistant reviews (6050)

She is very good

The quickest and comprehensive automated systems I’ve ever used. Reviewed on: 7th March 2022

More than satisfied

Very quick, very efficient, answers ALL questions. Reviewed on: 7th March 2022

community or business account for a Charity

Cora is hopeless when dealing with very specialised advice, it goes in a loop even when answering differently - at no time did it say i'll get someone to speak to you........ Reviewed on: 7th March 2022

Change of address

A Quick, easy and secure way to change your address online Reviewed on: 7th March 2022

i would prefer a human voice!

Easy to use Cora at NatWest, but I really would like to speak to a person who can confirm my wishes!! I assume that Cora will do what I want. Reviewed on: 7th March 2022

cora feedback

always helpful and very efficient Reviewed on: 7th March 2022

Change of details

Very easy and straightforward to make the necessary account changes. Reviewed on: 7th March 2022

Natwest online

Very helpful and easy to use. The online service is so convenient and whenever there is a question then Cora is quick to get to a resolution Reviewed on: 7th March 2022