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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Used today

5
Gave me exactly what I wanted, probably easier to deal with than a person to be fair Reviewed on: 7th March 2022

She is very good

5
The quickest and comprehensive automated systems I’ve ever used. Reviewed on: 7th March 2022

More than satisfied

5
Very quick, very efficient, answers ALL questions. Reviewed on: 7th March 2022

community or business account for a Charity

1
Cora is hopeless when dealing with very specialised advice, it goes in a loop even when answering differently - at no time did it say i'll get someone to speak to you........ Reviewed on: 7th March 2022

Change of address

4
A Quick, easy and secure way to change your address online Reviewed on: 7th March 2022

i would prefer a human voice!

4
Easy to use Cora at NatWest, but I really would like to speak to a person who can confirm my wishes!! I assume that Cora will do what I want. Reviewed on: 7th March 2022

cora feedback

5
always helpful and very efficient Reviewed on: 7th March 2022

Change of details

5
Very easy and straightforward to make the necessary account changes. Reviewed on: 7th March 2022

Natwest online

5
Very helpful and easy to use. The online service is so convenient and whenever there is a question then Cora is quick to get to a resolution Reviewed on: 7th March 2022

Good bank

5
Always supportive and efficient. Assistance was provided when required Reviewed on: 7th March 2022

Review NatWest Group - Cora: Digital assistant now

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