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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very helpful

5
Very helpful and quick with replies Reviewed on: 7th March 2022
GAMING IS NOT A CRIME's avatar
GAMING IS NOT A CRIME

Quick response

5
Very helpful and quick assisstance Reviewed on: 7th March 2022
Anonymous's avatar
Anonymous

Used today

5
Gave me exactly what I wanted, probably easier to deal with than a person to be fair Reviewed on: 7th March 2022
Carol Hird's avatar
Carol Hird

She is very good

5
The quickest and comprehensive automated systems I’ve ever used. Reviewed on: 7th March 2022
Richard Stanyon's avatar
Richard Stanyon

More than satisfied

5
Very quick, very efficient, answers ALL questions. Reviewed on: 7th March 2022
Charlotte R's avatar
Charlotte R

community or business account for a Charity

1
Cora is hopeless when dealing with very specialised advice, it goes in a loop even when answering differently - at no time did it say i'll get someone to speak to you........ Reviewed on: 7th March 2022
john's avatar
john

Change of address

4
A Quick, easy and secure way to change your address online Reviewed on: 7th March 2022
Melanie Hamer's avatar
Melanie Hamer

i would prefer a human voice!

4
Easy to use Cora at NatWest, but I really would like to speak to a person who can confirm my wishes!! I assume that Cora will do what I want. Reviewed on: 7th March 2022
Gerlinde Crossley's avatar
Gerlinde Crossley

cora feedback

5
always helpful and very efficient Reviewed on: 7th March 2022
Dave Preston's avatar
Dave Preston

Change of details

5
Very easy and straightforward to make the necessary account changes. Reviewed on: 7th March 2022
David Lyness's avatar
David Lyness

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