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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6050 reviews)

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4.59

Based on 6,050 reviews, last reviewed 4th Sep 2025

No new 5 star reviews

in the past 90 days

17% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Useless. Useless. Cannot answer basic questions and keeps on repeating same options. Terrible waste of time. Reviewed on: 4th September 2025

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NatWest Group - Cora Digital Assistant reviews (6050)

Great experience

Extremely easy to use and quick Reviewed on: 6th March 2022

excellent service

i am satisfied with the help, how easy and efficient it is Reviewed on: 6th March 2022

Change of address - very simple

Having had to visit in branch to change the address for another high street bank, this was infinitely simpler, which was extremely helpful as moving home is busy enough. This really shouldn't be, and wasn't Reviewed on: 6th March 2022

Great experience - just so easy!

Great experience - quick and easy. Choice of options that provided me with a solution. Couldn’t be more pleased as past experiences with this type of digital assistant have been frustrating. Cora has proved that if you get it right, you have happy customers! Reviewed on: 6th March 2022

Great response

Very easy and quick to get the answers needed Reviewed on: 6th March 2022

Efficient

What a fast service! Extremely impressed! Reviewed on: 6th March 2022

Quick and easy

Quick and straightforward service. Very useful. Thank you Reviewed on: 6th March 2022

Thank you

Was of much help in a short time Reviewed on: 6th March 2022

A good general first step for information and help.

Not all eventualities can be covered by a pre-programmed computer but this is a good first port of call for the more common questions or concerns that a customer might have. The information is helpful and you still have the option of being passed on to a "live" service if Cora cannot assist. Reviewed on: 6th March 2022