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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very easy

5
Needed new card quick !! And got through to someone very quickly,thanks Reviewed on: 7th March 2022

SIMPLE

5
Change of address attended to smoothly and quickly. Reviewed on: 7th March 2022

Always happy to help very quick to respond/resolve any problems

5
It’s so easy to get any problem sorted out straight away with Cora there’s no messing about it’s very quick and so easy to use and understand Reviewed on: 7th March 2022

easy to use.

5
no stress or hassle. I feel confidence in this service. Reviewed on: 7th March 2022

Excellent

5
Dealt with promptly and accurately Reviewed on: 7th March 2022

Very helpful

5
Cora is always helpful in general enquires and reassuring too Reviewed on: 7th March 2022

Change address

5
Very helpful with the information i needed Reviewed on: 7th March 2022

Easy service

5
Simple and quick and easy to use. Brilliant. Reviewed on: 7th March 2022

great

5
very easy to use and fast, in the future you can use Digital Assistant for other changes Reviewed on: 7th March 2022

Immediate response

5
Did exactly what was required so totally satisfied! Reviewed on: 7th March 2022

Review NatWest Group - Cora: Digital assistant now

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