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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Cora

5
I find Cora easy to use and understand. Reviewed on: 7th March 2022
Miss Andrena S Hunter's avatar
Miss Andrena S Hunter

Great experience

4
Extremely easy to use and quick Reviewed on: 6th March 2022
Mark Howell's avatar
Mark Howell

excellent service

5
i am satisfied with the help, how easy and efficient it is Reviewed on: 6th March 2022
Edwin Gutierrez's avatar
Edwin Gutierrez

Change of address - very simple

5
Having had to visit in branch to change the address for another high street bank, this was infinitely simpler, which was extremely helpful as moving home is busy enough. This really shouldn't be, and wasn't Reviewed on: 6th March 2022
Mike Davies's avatar
Mike Davies

Great experience - just so easy!

5
Great experience - quick and easy. Choice of options that provided me with a solution. Couldn’t be more pleased as past experiences with this type of digital assistant have been frustrating. Cora has proved that if you get it right, you have happy customers! Reviewed on: 6th March 2022
amanda_keer@yahoo.co.uk's avatar
[email protected]

Great response

5
Very easy and quick to get the answers needed Reviewed on: 6th March 2022
Adam Westlake's avatar
Adam Westlake

Efficient

5
What a fast service! Extremely impressed! Reviewed on: 6th March 2022
geeta shah's avatar
geeta shah

Quick and easy

5
Quick and straightforward service. Very useful. Thank you Reviewed on: 6th March 2022
pawel pluta's avatar
pawel pluta

Thank you

5
Was of much help in a short time Reviewed on: 6th March 2022
Grace's avatar
Grace

A good general first step for information and help.

4
Not all eventualities can be covered by a pre-programmed computer but this is a good first port of call for the more common questions or concerns that a customer might have. The information is helpful and you still have the option of being passed on to a "live" service if Cora cannot assist. Reviewed on: 6th March 2022
William Roberts's avatar
William Roberts

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