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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick and simple service

5
Makes quick tasks like changes of address really quick and straight-foward rather than having to phone a branch / wait on hold. Very impressed. Reviewed on: 7th March 2022

Help needed

5
Excellent, simple and very quick. Thank you. Reviewed on: 7th March 2022

Great service

5
Fast service and always gets done what is needed Reviewed on: 7th March 2022

Quick and Efficient

5
Changed my address in a matter of seconds. Great job Reviewed on: 7th March 2022

Very prompt response

5
Solved my problem in few minutes. Thank you Reviewed on: 7th March 2022

Cora chat

5
Not tech savvy so have to wait for my daughter,give me Big Cats anytime!Cora advice helped though! Reviewed on: 7th March 2022

Understanding

5
Very helpful and understanding. Answered my question without speaking to a member Reviewed on: 7th March 2022

Instant help

5
My query was answered straight away without being put in a queue. The answer was easy to understand. Reviewed on: 7th March 2022

Very helpful

5
Very quick and extremely efficient Reviewed on: 7th March 2022

Very efficient

5
My problem was sorted very quickly and easily Reviewed on: 7th March 2022

Review NatWest Group - Cora: Digital assistant now

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