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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Best reviews

5
Very helpful and very easy to understand Reviewed on: 7th March 2022
Niki Rachel Nickols's avatar
Niki Rachel Nickols

change of address

5
Fast and easy service. Thank you very much! Reviewed on: 7th March 2022
Stephen Day's avatar
Stephen Day

Great help when needed

5
I have used Cora on many occasions and how speedy I get my question answered great help to the banking app Reviewed on: 7th March 2022
Mags Spiers's avatar
Mags Spiers

Always helpful

5
There always helpful and so quick to get things done . Reviewed on: 7th March 2022
Kaye's avatar
Kaye

very intelligent BOT

5
Awesome and quick responses to very valid questions. love the service. Reviewed on: 7th March 2022
Kaarthik's avatar
Kaarthik

great help

5
she was a great help. Very friendly and quick process Reviewed on: 7th March 2022
sherena Mckerr's avatar
sherena Mckerr

Very helpful

5
Just a query - answered quickly Thank you Reviewed on: 7th March 2022
J Plant's avatar
J Plant

Very pleasant

5
I found Cora very helpful and easy to use when I had an issue with my card.. Reviewed on: 7th March 2022
Susan Boomer's avatar
Susan Boomer

Always helpful

5
I always manage my probls through coral, she is helpful Reviewed on: 7th March 2022
Jazmine Ali's avatar
Jazmine Ali

Cora is awesome

5
Quick and intuitive service which makes it easy to do banking Reviewed on: 7th March 2022
Ed's avatar
Ed

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