NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and accurate

Response was quick and accurate. Great help. Reviewed on: 4th March 2022

Good service

Always had good service and easy to understand Reviewed on: 4th March 2022

very efficient, time wisely spent thus saved

i managed to change my address online in just a few clicks. amazing! great feature. well done Reviewed on: 4th March 2022

Excellent service

Prompt, efficient service. Request handled efficiently and quickly. Thank you Reviewed on: 4th March 2022

Easy and efficient

Very easy and helpful. Quick to help with small queries. Reviewed on: 4th March 2022

Very helpful and patient easy

Easy to use website and follow the instructions given by adviser Reviewed on: 4th March 2022

Bank.

Very quick and efficient. No complaints - excellent service. I would not hesitate to use it and to recommend it to others. Reviewed on: 4th March 2022

Going in loop and not helpful all the time

It’s put me waiting for a long time to connect to human support service when it does not have answers to my questions. It’s going in loop asking same questions Reviewed on: 4th March 2022