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NatWest Group - Cora: Digital assistant reviews

Name: Digital assistant
Rating: 3.9 (6061 reviews)

View other NatWest Group - Cora products

3.90

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Great service

I have been with RBS for 17 years and very satisfied with the service. Reviewed on: 4th March 2022

Class Act

Fantastic service! Would definitely recommend NatWest for this. Reviewed on: 4th March 2022

Easy to use

Answers most questions with out speaking to an agent Reviewed on: 4th March 2022

Great service

Great service thank you, lovely not to speak to someone on the phone! Reviewed on: 4th March 2022

Excellent service

Always sorts out any issues I have Reviewed on: 4th March 2022

So easy, quick and pain free!!

Such a speedy and easy way to communicate with my bank. Everything was sorted within seconds! Reviewed on: 4th March 2022

Seamless experience

Cora dealt with my needs much better and faster than other experiences I've had with real online agents. The nature of the exchange was professional and it didn't feel like I was speaking to AI. Cora was able to understand what I needed immediately and got this done within minutes. Reviewed on: 4th March 2022

Question I needed to ask

Fast efficient service, it was so easy to use Reviewed on: 4th March 2022

Ordering a Statement Hard Copy

Very straightforward process for obtaining a proof of address document. Reviewed on: 4th March 2022

Fast and easy

Fast and easy way to sort issues Reviewed on: 4th March 2022

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NatWest Group - Cora: Digital assistant reviews

100% decrease in 5 star reviews

33% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review NatWest Group - Cora: Digital assistant now

NatWest Group - Cora Digital assistant reviews (6061)

Great service

Class Act

Easy to use

Great service

Excellent service

So easy, quick and pain free!!

Seamless experience

Question I needed to ask

Ordering a Statement Hard Copy

Fast and easy

Review NatWest Group - Cora: Digital assistant now

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