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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Incredible development!

5
Really fantastic way of interacting with the bank, makes it much easier than competitors Reviewed on: 4th March 2022

Great service

5
Used it for the first time to get a statement delivered and I couldn’t believe how quick it was Reviewed on: 4th March 2022

Very helpful

5
Unlike some automated services, Cora was very helpful Reviewed on: 4th March 2022

Helpful

4
It was quick and easy to use and I would use it again Reviewed on: 4th March 2022

Reactivation of account

5
Discovered I needed to reactivate an account was able to do it in minutes, using cora very satisfactory Reviewed on: 4th March 2022

Excellent

5
quick direct responses. felt like conversation was in person. Reviewed on: 4th March 2022

very good and fast service

5
Great help with reactivating an isa Reviewed on: 4th March 2022

Unsolved problem

5
Cora helped me with my pin as it was locked Reviewed on: 4th March 2022

Automated reactivation of ISA

5
Quick and easy automated help with reactivating my ISA. Great customer experience. Reviewed on: 4th March 2022

hel at hand

5
help at hand. i found this service very helpful in answering all my issues. Reviewed on: 4th March 2022

Review NatWest Group - Cora: Digital assistant now

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