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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Great

5
Perfect! I expected it to take a lot long, but it was really flawless. Reviewed on: 4th March 2022

Excellent service

5
Easy to use and very good service Reviewed on: 4th March 2022

Quick

5
It was quick & easy to order a paper statement Reviewed on: 4th March 2022

51 years and still counting

5
Signed up with natwest when I was 21, now 72 and still with the same account Reviewed on: 4th March 2022

Easy

5
Quick and easy to update my address - exactly what I wanted. Reviewed on: 4th March 2022

Change of address

5
Cora is so quick and easy to deal with they was no problems Reviewed on: 4th March 2022

Good service

5
Good service so far the machine i used was Blantyre Asda at 9 am Friday 4 march 2022 . I took out £40 and forgot to lift the money Back into machine , I drew out another £40 Reviewed on: 4th March 2022

Excellent answers to my query very quick and easy to understand

5
NatWest Cora is a brilliantly designed assistant, very quick answering your questions and simple to understand, outstanding overall 5 Stars from me. Reviewed on: 4th March 2022

Very helpful

5
Quick to respond and answered my query very promptly Reviewed on: 4th March 2022

Very helpful

5
Fast, smart and easy to use. No having to ring or wait in a queue. Excellent sevrice! Reviewed on: 4th March 2022

Review NatWest Group - Cora: Digital assistant now

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