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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Ordering a Statement Hard Copy

5
Very straightforward process for obtaining a proof of address document. Reviewed on: 4th March 2022
M Hale's avatar
M Hale

Fast and easy

5
Fast and easy way to sort issues Reviewed on: 4th March 2022
Tricia McNeil's avatar
Tricia McNeil

Great

5
Perfect! I expected it to take a lot long, but it was really flawless. Reviewed on: 4th March 2022
Bob Marley's avatar
Bob Marley

Excellent service

5
Easy to use and very good service Reviewed on: 4th March 2022
gregsuperleeds1@aol.com's avatar
[email protected]

Quick

5
It was quick & easy to order a paper statement Reviewed on: 4th March 2022
Hollie Armes's avatar
Hollie Armes

51 years and still counting

5
Signed up with natwest when I was 21, now 72 and still with the same account Reviewed on: 4th March 2022
Adrian's avatar
Adrian

Easy

5
Quick and easy to update my address - exactly what I wanted. Reviewed on: 4th March 2022
Mairi McIntyre's avatar
Mairi McIntyre

Change of address

5
Cora is so quick and easy to deal with they was no problems Reviewed on: 4th March 2022
Bronwyn slater 's avatar
Bronwyn slater

Good service

5
Good service so far the machine i used was Blantyre Asda at 9 am Friday 4 march 2022 . I took out £40 and forgot to lift the money Back into machine , I drew out another £40 Reviewed on: 4th March 2022
steviecogan@icloud.com's avatar
[email protected]

Excellent answers to my query very quick and easy to understand

5
NatWest Cora is a brilliantly designed assistant, very quick answering your questions and simple to understand, outstanding overall 5 Stars from me. Reviewed on: 4th March 2022
Joanne Shreeve Gordon's avatar
Joanne Shreeve Gordon

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