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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Very easy quick and efficient and friendly

5
Very fast and easy service. Polite and friendly. Easy to follow Reviewed on: 29th March 2021

Great helped

5
Good service Quick response Useful information and links Reviewed on: 29th March 2021

So easy

5
Wanted to change my DD, its 10 past 11 on Sunday evening and the automated responses established what I was doing and gave me a direct dial number. Reviewed on: 28th March 2021

QUICK AND EASY

5
No fuss and very efficient - took a couple of minutes to change home address on records. No waiting around to start the process either. Very satisfied Reviewed on: 28th March 2021

Very helpful

5
I found this much easier with the choice of valid options Reviewed on: 28th March 2021

Very clever

5
Extremely efficient, simple. Great way to resolve queries. Reviewed on: 28th March 2021

Very accurate and targeted fraud alerts.

5
I was alerted to a potential fraud. Very impressed. Reviewed on: 28th March 2021

Overall an awesome experience.

5
Fast and convenient. Very accurate and responsive. No time to call after work so an accurate automated response system is a life saver Reviewed on: 28th March 2021

quick and efficient

5
easy way to ask questions and quick responses Reviewed on: 28th March 2021

A Very good service

5
I needed to change my adress details it took 2 minuits Reviewed on: 28th March 2021

Review NatWest Group - Cora: Digital assistant now

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