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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very helpful

5
I found this much easier with the choice of valid options Reviewed on: 28th March 2021
Anita Gough 's avatar
Anita Gough

Very clever

5
Extremely efficient, simple. Great way to resolve queries. Reviewed on: 28th March 2021
james.galloway@me.com's avatar
[email protected]

Very accurate and targeted fraud alerts.

5
I was alerted to a potential fraud. Very impressed. Reviewed on: 28th March 2021
Richard Field's avatar
Richard Field

Overall an awesome experience.

5
Fast and convenient. Very accurate and responsive. No time to call after work so an accurate automated response system is a life saver Reviewed on: 28th March 2021
stevenbogg98@gmail.com's avatar
[email protected]

quick and efficient

5
easy way to ask questions and quick responses Reviewed on: 28th March 2021
karen wright's avatar
karen wright

A Very good service

5
I needed to change my adress details it took 2 minuits Reviewed on: 28th March 2021
sylvia's avatar
sylvia

Easy to use

5
Very helpful to understand hopefully the information will help Reviewed on: 28th March 2021
Susan coy 's avatar
Susan coy

Simple and effective answer

5
Fast simple answer 24/7 will use again to clarify something first Reviewed on: 28th March 2021
Keith 's avatar
Keith

Great slick system

5
I needed to update my address and the Natwest Cora made it effortless. Reviewed on: 28th March 2021
Vic Pickup's avatar
Vic Pickup

A Good A I

5
Cora is a good AI to use, and if it can't answer the question, it transfers easily too Reviewed on: 28th March 2021
Jason Wide's avatar
Jason Wide

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