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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,060 reviews, last reviewed 7th Apr 2026
100% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026
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Sukie
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NatWest Group - Cora Digital Assistant reviews (6060)

Overall an awesome experience.

5
Fast and convenient. Very accurate and responsive. No time to call after work so an accurate automated response system is a life saver Reviewed on: 28th March 2021
stevenbogg98@gmail.com's avatar
[email protected]

quick and efficient

5
easy way to ask questions and quick responses Reviewed on: 28th March 2021
karen wright's avatar
karen wright

A Very good service

5
I needed to change my adress details it took 2 minuits Reviewed on: 28th March 2021
sylvia's avatar
sylvia

Easy to use

5
Very helpful to understand hopefully the information will help Reviewed on: 28th March 2021
Susan coy 's avatar
Susan coy

Simple and effective answer

5
Fast simple answer 24/7 will use again to clarify something first Reviewed on: 28th March 2021
Keith 's avatar
Keith

Great slick system

5
I needed to update my address and the Natwest Cora made it effortless. Reviewed on: 28th March 2021
Vic Pickup's avatar
Vic Pickup

A Good A I

5
Cora is a good AI to use, and if it can't answer the question, it transfers easily too Reviewed on: 28th March 2021
Jason Wide's avatar
Jason Wide

Easy and comfortable, fast and efficient thank you, AI.

5
As certificates have ebded, I need a bank that trades by phone trading certifucates. Westminster seem to be ideal, maybe I should move my Lloyds account, as I've over £40'000 in certificate forn, plus my income, savings. Thanks for help. R O'Donnell. Reviewed on: 28th March 2021
R O'Donnell's avatar
R O'Donnell

Understanding with plenty options

5
Unlike most Robotic online chats, Cora has accurate answers to your questions, has plenty options to choose from and will help you until you find the right answer. Cora makes banking queries very simple to find an answer to without the worry of having to wait in a queue or finding the time to call someone up. There are plenty things Cora can help with and it gives me peace of mind knowing I always have the option there, should I need it. Reviewed on: 28th March 2021
Aam Yyk's avatar
Aam Yyk

Digitlal help

5
Very impressed with how quick and easy it was to use, my query was answered and dealt with in minutes which saved me a round trip to my local branch. Very satisfied customer Reviewed on: 28th March 2021
Janet Sherwood 's avatar
Janet Sherwood

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