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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy and comfortable, fast and efficient thank you, AI.

5
As certificates have ebded, I need a bank that trades by phone trading certifucates. Westminster seem to be ideal, maybe I should move my Lloyds account, as I've over £40'000 in certificate forn, plus my income, savings. Thanks for help. R O'Donnell. Reviewed on: 28th March 2021
R O'Donnell's avatar
R O'Donnell

Understanding with plenty options

5
Unlike most Robotic online chats, Cora has accurate answers to your questions, has plenty options to choose from and will help you until you find the right answer. Cora makes banking queries very simple to find an answer to without the worry of having to wait in a queue or finding the time to call someone up. There are plenty things Cora can help with and it gives me peace of mind knowing I always have the option there, should I need it. Reviewed on: 28th March 2021
Aam Yyk's avatar
Aam Yyk

Digitlal help

5
Very impressed with how quick and easy it was to use, my query was answered and dealt with in minutes which saved me a round trip to my local branch. Very satisfied customer Reviewed on: 28th March 2021
Janet Sherwood 's avatar
Janet Sherwood

So simply

5
Not being the most intelligent had no problem. Saves going into a branch. Reviewed on: 28th March 2021
Anthony's avatar
Anthony

very simple and premptive

5
very quick and easy. The enquiry was specifically dealt with by acccurate and simple questions and answer option Reviewed on: 28th March 2021
Annie Symons's avatar
Annie Symons

Quick and easy to use

5
Brilliant service, so quick and easy. Reviewed on: 28th March 2021
cody1983@hotmail.co.uk's avatar
[email protected]

Cora has been so helpful to me in a week where nothing was going right for me .

5
Really rapid response to my questions handled with true professionalism Reviewed on: 28th March 2021
Marianne Woolhouse 's avatar
Marianne Woolhouse

Quick effective service

5
Much more quicker and easier service for dealing with minor enquiries Reviewed on: 28th March 2021
Maria Jones's avatar
Maria Jones

easy experience

5
you don't have to fish around for phone numbers and get passed around and the help is offered and you can take it or not. if you do take it, it is easy to follow Reviewed on: 28th March 2021
Tracey Shaw's avatar
Tracey Shaw

Very helpful

5
A very quick and easy service - it's great. Reviewed on: 28th March 2021
Francine's avatar
Francine

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