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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great customer service

5
Quick and efficient Service much better than any of the banks Reviewed on: 28th March 2021

Quick and Easy

5
Quick and Easy with straight forward information Reviewed on: 28th March 2021

Great service

5
simple and straight forward. Great service Reviewed on: 28th March 2021

Very professional

5
Cobra was very professional in the watmy she handled my query.... Well done... Will recommend Reviewed on: 28th March 2021

Speed and accuracy

5
Understood my question and was able to resolve the issue Reviewed on: 28th March 2021

Really quick service and actually works!

5
So speedy and easy to use- best AI assistant I have used Reviewed on: 28th March 2021

Cora on line help

5
Ease of use, helpful prompts and satisfied eith my updates. Reviewed on: 28th March 2021

Fantastic Customer Service

5
This person could answer my question within 30 seconds of me asking. Excellent customer service. Reviewed on: 28th March 2021

so quick

5
being a notice of technology it made me fell confident Reviewed on: 28th March 2021

CAN YOU HELP ME

5
QUICK AND ACCURATE RESPONSE TO MY INQUIRY. GUIDED ME THROUGH THE PROCESS TO RESOLVE MY PROBLEM. COULD NOT HAVE BEEN BETTER. Reviewed on: 28th March 2021

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