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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Cora has been so helpful to me in a week where nothing was going right for me .

5
Really rapid response to my questions handled with true professionalism Reviewed on: 28th March 2021

Quick effective service

5
Much more quicker and easier service for dealing with minor enquiries Reviewed on: 28th March 2021

easy experience

5
you don't have to fish around for phone numbers and get passed around and the help is offered and you can take it or not. if you do take it, it is easy to follow Reviewed on: 28th March 2021

Very helpful

5
A very quick and easy service - it's great. Reviewed on: 28th March 2021

Great customer service

5
Quick and efficient Service much better than any of the banks Reviewed on: 28th March 2021

Quick and Easy

5
Quick and Easy with straight forward information Reviewed on: 28th March 2021

Great service

5
simple and straight forward. Great service Reviewed on: 28th March 2021

Very professional

5
Cobra was very professional in the watmy she handled my query.... Well done... Will recommend Reviewed on: 28th March 2021

Speed and accuracy

5
Understood my question and was able to resolve the issue Reviewed on: 28th March 2021

Really quick service and actually works!

5
So speedy and easy to use- best AI assistant I have used Reviewed on: 28th March 2021

Review NatWest Group - Cora: Digital assistant now

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