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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Cora on line help

5
Ease of use, helpful prompts and satisfied eith my updates. Reviewed on: 28th March 2021

Fantastic Customer Service

5
This person could answer my question within 30 seconds of me asking. Excellent customer service. Reviewed on: 28th March 2021

so quick

5
being a notice of technology it made me fell confident Reviewed on: 28th March 2021

CAN YOU HELP ME

5
QUICK AND ACCURATE RESPONSE TO MY INQUIRY. GUIDED ME THROUGH THE PROCESS TO RESOLVE MY PROBLEM. COULD NOT HAVE BEEN BETTER. Reviewed on: 28th March 2021

Was able to easily order a cheque book

4
First time I've used this service and worked well for what I needed Reviewed on: 28th March 2021

VERY EASY

5
IS TAKE SECONDS TO COMPLETE YOUR REQUEST ! Reviewed on: 28th March 2021

EXCELLENT SERVICE

5
was made very understandable and easy to follow instructions Reviewed on: 28th March 2021

Excellent work

5
Cora was so helpful and made me feel better Reviewed on: 28th March 2021

Best bank

5
Been with NatWest for years my first bank account since I was a child and the only bank I would go with personally Reviewed on: 28th March 2021

Great service

5
Efficient, understanding, extremely helpful Reviewed on: 28th March 2021

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