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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Very good!

5
Amazing! Quick easy reliables great Reviewed on: 28th March 2021
Ivone's avatar
Ivone

Perfect chat bot

5
Has helped me multiple times with queries that I struggled finding answers to using Google. Clear instructions and direct answers to queries instead of leading customers on a wild goose chase like some other bots! Reviewed on: 28th March 2021
Jel's avatar
Jel

great

5
My name Richard E Mutsinze from Zimbabwe I am greatly owner about your bank Reviewed on: 28th March 2021
Richard Ernest Mutsinze's avatar
Richard Ernest Mutsinze

Great app and customer service.

5
Great app and customer service, I really appreciate what they do for me and everyone I know who banks with them Reviewed on: 28th March 2021
Jay Grears's avatar
Jay Grears

Efficient service

5
Quick to reply, useful advice fast service Reviewed on: 28th March 2021
kayley.d@hotmail.co.uk's avatar
[email protected]

Easy to use. Very helpful.

5
Quick response. Answered my queries with a clear and concise reply. Also provided a instructional video for extra help. Reviewed on: 27th March 2021
a11an2525@hotmail.co.uk's avatar
[email protected]

Extremely helpful

5
Cora helped to answer my mortgage questions and changed my address for me – a quick and efficient service, nice one Cora! Reviewed on: 27th March 2021
Caroline Brunt's avatar
Caroline Brunt

Engaging

5
Cora recognized the reason for my message, and offered options to select from, to meet my enquiry. Reviewed on: 27th March 2021
Cathy Hilton's avatar
Cathy Hilton

Quick & helpful

5
Quick & helpful made reactivating my isa really easy saving a trip in branch Reviewed on: 27th March 2021
Kb's avatar
Kb

Very easy to use

5
In the past I have found it difficult/ time consuming to update any of my details with any of my banks. I had no idea of this digital assistant until today. I had been putting off changing my details recently so I was quite surprised by this digital assistant and how quick and easy it was. Saved me loads of time. Reviewed on: 27th March 2021
Joe 's avatar
Joe

Review NatWest Group - Cora: Digital assistant now

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