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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Extremely helpful

5
Cora helped to answer my mortgage questions and changed my address for me – a quick and efficient service, nice one Cora! Reviewed on: 27th March 2021
Caroline Brunt's avatar
Caroline Brunt

Engaging

5
Cora recognized the reason for my message, and offered options to select from, to meet my enquiry. Reviewed on: 27th March 2021
Cathy Hilton's avatar
Cathy Hilton

Quick & helpful

5
Quick & helpful made reactivating my isa really easy saving a trip in branch Reviewed on: 27th March 2021
Kb's avatar
Kb

Very easy to use

5
In the past I have found it difficult/ time consuming to update any of my details with any of my banks. I had no idea of this digital assistant until today. I had been putting off changing my details recently so I was quite surprised by this digital assistant and how quick and easy it was. Saved me loads of time. Reviewed on: 27th March 2021
Joe 's avatar
Joe

Great service

5
Sorted my problem.straight away Reviewed on: 27th March 2021
Suzanne Jones's avatar
Suzanne Jones

Helpful Bank

5
Have always had a hassle free experience with NatWest Bank Reviewed on: 27th March 2021
Lee's avatar
Lee

Simplicity for online banking

5
I am a non tech senior and needed help to transfer funds to buy property. Cora made it easy. Reviewed on: 27th March 2021
carol jenkins's avatar
carol jenkins

Seamless process

5
Coral resolved my query within 2 minutes. When I saw I was chatting to a digital assistant I automatically had the dreaded feeling of here we go. I was proven wrong. It was actually faster than chatting via the app to a customer service member! Reviewed on: 27th March 2021
R Deamer's avatar
R Deamer

it was OK

4
advanced use of technology. As easy as it it could me. pleasant voice Reviewed on: 27th March 2021
Michael Butler's avatar
Michael Butler

Superb Support

5
Very easy to follow at the convenience of my own home Reviewed on: 27th March 2021
Fe's avatar
Fe

Review NatWest Group - Cora: Digital assistant now

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