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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great service

5
Sorted my problem.straight away Reviewed on: 27th March 2021
Suzanne Jones's avatar
Suzanne Jones

Helpful Bank

5
Have always had a hassle free experience with NatWest Bank Reviewed on: 27th March 2021
Lee's avatar
Lee

Simplicity for online banking

5
I am a non tech senior and needed help to transfer funds to buy property. Cora made it easy. Reviewed on: 27th March 2021
carol jenkins's avatar
carol jenkins

Seamless process

5
Coral resolved my query within 2 minutes. When I saw I was chatting to a digital assistant I automatically had the dreaded feeling of here we go. I was proven wrong. It was actually faster than chatting via the app to a customer service member! Reviewed on: 27th March 2021
R Deamer's avatar
R Deamer

it was OK

4
advanced use of technology. As easy as it it could me. pleasant voice Reviewed on: 27th March 2021
Michael Butler's avatar
Michael Butler

Superb Support

5
Very easy to follow at the convenience of my own home Reviewed on: 27th March 2021
Fe's avatar
Fe

Quick response

5
Told me the answer straight away Reviewed on: 27th March 2021
Frances Featherstone's avatar
Frances Featherstone

Problem solved

5
I had a recurring subscription that I needed to end and it was resolved very quickly Reviewed on: 27th March 2021
Peterrichards1966@gmail.com's avatar
[email protected]

Amazing Experience

5
Thanks, I can handle lots of things without going branch Reviewed on: 27th March 2021
Anonymous's avatar
Anonymous

Just want to be treated as a customer

5
Sometimes I make a mistake glad your there to help Reviewed on: 27th March 2021
Beverley Anne Ruddock Duff's avatar
Beverley Anne Ruddock Duff

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