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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Helpful advice

5
I received comprehensive instructions in order to deal with my problem Reviewed on: 27th March 2021
Marilyn Nash's avatar
Marilyn Nash

Fast response

5
Lost credit card and needed quick response Reviewed on: 27th March 2021
compo.1@hotmail.co.uk's avatar
[email protected]

Very helpful

5
Very convenient service offering advice and answering queries extremely quickly. Reviewed on: 27th March 2021
shelbyelliott1@hotmail.com's avatar
[email protected]

Very efficient service

5
Took no time at all to sort my problem out. Very efficient service. Reviewed on: 27th March 2021
Emma's avatar
Emma

Quick and easy

5
Deals with queries in a fraction of a moment! Reviewed on: 27th March 2021
MarkB's avatar
MarkB

Easy to access

5
I needed advice and got an answer in seconds. Really helpful. Reviewed on: 27th March 2021
Jackie's avatar
Jackie

Payment limit query

5
My query was dealt with expeditiously and was clear and concise. Reviewed on: 27th March 2021
John Clarke's avatar
John Clarke

Mobile app

5
Simple and very user friendly. Excellent app! Reviewed on: 27th March 2021
Simba's avatar
Simba

Easy to use

5
I wanted to change my address and Cora made this easy to do from the comfort of my own home! Reviewed on: 27th March 2021
Evan C's avatar
Evan C

Quick and Reliable

5
Used online services and found very easy to navigate and stuff are always friendly when I visit branch Reviewed on: 27th March 2021
Clare Sharp's avatar
Clare Sharp

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