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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

easy banking

5
gives varies options and outlays simply and clearly what the issue could be Reviewed on: 27th March 2021
helen's avatar
helen

User friendly

5
Very easy to use no headaches. Step by step instructions Reviewed on: 27th March 2021
Mark's avatar
Mark

Customer Help

5
excellent response time, easy clear instructions Best service from a digital help desk i have had Reviewed on: 27th March 2021
Terri's avatar
Terri

Easy process

5
I really appreciate the ability to make simple changes using the chat Reviewed on: 27th March 2021
Lea's avatar
Lea

The best automated help I have come across

5
I needed to change my address and the automated assistant took me through the process very quickly and efficiently without asking any stupid questions. I'm really impressed by the quality of this automated service. Reviewed on: 27th March 2021
Jeremy Davies's avatar
Jeremy Davies

Very satisfied with her rendering of facts

5
It is very important to clarify everything particularly to non business people for them to make an informed decision. Reviewed on: 27th March 2021
Ashalata Tanna's avatar
Ashalata Tanna

We need more like this

5
No pressing different options. Quick, easy and instant service. Easy to understand. Just brilliant. So impressed. We need more bots like this! I’m over 60 too! Reviewed on: 27th March 2021
Soo's avatar
Soo

Fast and efficient

5
Always quick to answer and efficient answers Reviewed on: 27th March 2021
Chris Drummond's avatar
Chris Drummond

Cora

4
Information came quickly and was appropriate. Reviewed on: 27th March 2021
F N Macpherson's avatar
F N Macpherson

Fast and easy to use

5
Changing details was so easy and fast without waiting on hold for ages and I could do this from the comfort of my home Reviewed on: 27th March 2021
Lynne's avatar
Lynne

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