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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Convenient

5
It was extremely easy to use and convenient. Saves time not having to listen to automated messages then be on hold while waiting to speak to someone Reviewed on: 27th March 2021
chel.l@btinternet.com's avatar
[email protected]

The experience I had was very quick and very helpful.

5
Anyone asking me which bank to go with I'm likely to recommend NatWest. Reviewed on: 27th March 2021
Kevin Pearce's avatar
Kevin Pearce

Excellent service

5
Really quick and easy to use, sorted my problem out straight away. Reviewed on: 27th March 2021
Emma Gane's avatar
Emma Gane

Fast and efficient

5
Helpful, quick and easy response, all completed online. Reviewed on: 27th March 2021
Louise Dawson's avatar
Louise Dawson

Easy to use mobile services

4
I find paperless banking to be easy and secure via NatWest Reviewed on: 27th March 2021
Richard Ward's avatar
Richard Ward

Been with Nat West for over 40 years and they have always been very helpful

5
My online app has been really useful, especially while the COVID-19 has been with us. Reviewed on: 27th March 2021
P stephenson's avatar
P stephenson

Help when needed

5
I feel reassured with information providing advice and help when required. Thank you. Reviewed on: 27th March 2021
Ms Margaret Somers's avatar
Ms Margaret Somers

Communication

5
24 hour immediate communication with customer and bank. Reviewed on: 27th March 2021
Edward O'Boyle's avatar
Edward O'Boyle

Quick and easy to use

5
Was very straightforward and user friendly service although it doesn't top talking to a real person but it is much quicker than sitting on a helpline waiting to get through Reviewed on: 27th March 2021
Carole Goldsmith's avatar
Carole Goldsmith

Quick service

5
My problem was dealt with quickly and efficiently within 2 minutes. Answered all my questions and put my mind to rest Reviewed on: 27th March 2021
Christine carroll's avatar
Christine carroll

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