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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

We need more like this

5
No pressing different options. Quick, easy and instant service. Easy to understand. Just brilliant. So impressed. We need more bots like this! I’m over 60 too! Reviewed on: 27th March 2021

Fast and efficient

5
Always quick to answer and efficient answers Reviewed on: 27th March 2021

Cora

4
Information came quickly and was appropriate. Reviewed on: 27th March 2021

Fast and easy to use

5
Changing details was so easy and fast without waiting on hold for ages and I could do this from the comfort of my home Reviewed on: 27th March 2021

Convenient

5
It was extremely easy to use and convenient. Saves time not having to listen to automated messages then be on hold while waiting to speak to someone Reviewed on: 27th March 2021

The experience I had was very quick and very helpful.

5
Anyone asking me which bank to go with I'm likely to recommend NatWest. Reviewed on: 27th March 2021

Excellent service

5
Really quick and easy to use, sorted my problem out straight away. Reviewed on: 27th March 2021

Fast and efficient

5
Helpful, quick and easy response, all completed online. Reviewed on: 27th March 2021

Easy to use mobile services

4
I find paperless banking to be easy and secure via NatWest Reviewed on: 27th March 2021

Been with Nat West for over 40 years and they have always been very helpful

5
My online app has been really useful, especially while the COVID-19 has been with us. Reviewed on: 27th March 2021

Review NatWest Group - Cora: Digital assistant now

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