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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,060 reviews, last reviewed 7th Apr 2026
100% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026
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Sukie
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NatWest Group - Cora Digital Assistant reviews (6060)

Best online robot

5
So fast and well behaved ,better than humans, I rate this bot to be the best satisfaction I had in a while. Reviewed on: 27th March 2021
Alia Cristina Mehmood's avatar
Alia Cristina Mehmood

User friendly

5
Always easy to use as both a personnel banker and business banker Reviewed on: 26th March 2021
Paul Slade's avatar
Paul Slade

Great advice

5
VERY helpful advice and . I would HIGHLY recommend Cora Reviewed on: 26th March 2021
Douglas Millar's avatar
Douglas Millar

Quick, easy, no time wasted

5
I needed information on how to change my phone number on my account and how to get a card reader. Within seconds I had my answers due to the ease of use and quick responses from this service. Reviewed on: 26th March 2021
The UK Is Mine's avatar
The UK Is Mine

Excellent

5
Fast, simple, efficient. Thank you!! Reviewed on: 26th March 2021
Chris's avatar
Chris

talking to Cora

5
all made easy with Cora and as fast or slow as you need Reviewed on: 26th March 2021
Alan Burton's avatar
Alan Burton

Simply great

5
It's simple, it works, and, only seconds to get an answer Reviewed on: 26th March 2021
Ray's avatar
Ray

Great 24/7 Chat Information Service

5
I contacted the bank to see if I could pay a cheque by online banking or with the App and received a very quick response which I was happy with. There was no messing about going through a list of Q&A’s. So thank you NatWest for making my banking experience enjoyable. Reviewed on: 26th March 2021
NeilS's avatar
NeilS

Very easy to follow instructions

5
Happy to get access to my account again Reviewed on: 26th March 2021
Elaine Gunn's avatar
Elaine Gunn

Quick and accurate service

5
No need to phone or wait for emails, Cora responded with a yes/no selection that allowed me to relax as my new debit card wasn't due as soon as I expected, phew ':) Reviewed on: 26th March 2021
Stephen Sturgess's avatar
Stephen Sturgess

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