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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Help when needed

5
I feel reassured with information providing advice and help when required. Thank you. Reviewed on: 27th March 2021

Communication

5
24 hour immediate communication with customer and bank. Reviewed on: 27th March 2021

Quick and easy to use

5
Was very straightforward and user friendly service although it doesn't top talking to a real person but it is much quicker than sitting on a helpline waiting to get through Reviewed on: 27th March 2021

Quick service

5
My problem was dealt with quickly and efficiently within 2 minutes. Answered all my questions and put my mind to rest Reviewed on: 27th March 2021

so quick and helpful

5
when I needed a new cheque book it was so quick to order using the online banking by asking Cora Reviewed on: 27th March 2021

Nat West security is excellent

5
I feel confident that my security is in good hands Reviewed on: 27th March 2021

great service

5
quick and easy, helpful. always here when i need help Reviewed on: 27th March 2021

Best online robot

5
So fast and well behaved ,better than humans, I rate this bot to be the best satisfaction I had in a while. Reviewed on: 27th March 2021

User friendly

5
Always easy to use as both a personnel banker and business banker Reviewed on: 26th March 2021

Great advice

5
VERY helpful advice and . I would HIGHLY recommend Cora Reviewed on: 26th March 2021

Review NatWest Group - Cora: Digital assistant now

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