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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Great 24/7 Chat Information Service

5
I contacted the bank to see if I could pay a cheque by online banking or with the App and received a very quick response which I was happy with. There was no messing about going through a list of Q&A’s. So thank you NatWest for making my banking experience enjoyable. Reviewed on: 26th March 2021
NeilS's avatar
NeilS

Very easy to follow instructions

5
Happy to get access to my account again Reviewed on: 26th March 2021
Elaine Gunn's avatar
Elaine Gunn

Quick and accurate service

5
No need to phone or wait for emails, Cora responded with a yes/no selection that allowed me to relax as my new debit card wasn't due as soon as I expected, phew ':) Reviewed on: 26th March 2021
Stephen Sturgess's avatar
Stephen Sturgess

Easy to use and can be quick for queries

5
First experience loved it . Have to change phone numbers and advice was very quick and easy Reviewed on: 26th March 2021
Janet Donna Baxter's avatar
Janet Donna Baxter

Very easy

5
Very happy with the cora on the natwest app so easy to use. Reviewed on: 26th March 2021
Glenys's avatar
Glenys

Problem logging in to my account.

5
I had went through all the normal security details , as I have not checked my account online for a few weeks I was given a passcode to enter. I did this and clicked on go to account summary. I did this and nothing happened so I contacted the Chat and spoke to Cora who very professionally and politely solved my problem. Thank you Cora. Reviewed on: 26th March 2021
Roger Tait's avatar
Roger Tait

convenient and secure

5
address change is usually a painful experience. Cora wizzed me through the necessary steps whilst in my secure personal bank site. much better than trekking to the branch and digging out photo I.D. Reviewed on: 26th March 2021
patricia's avatar
patricia

Easy Address Change

5
A straight forward process, easy to follow. Reviewed on: 26th March 2021
Brian Whittle's avatar
Brian Whittle

Instructions not clear

5
Frustrated! Instructions not clear. More plainer the better. Reviewed on: 26th March 2021
Graham Hefford's avatar
Graham Hefford

Changing adress

5
Cora was very helpful with my request and she help me change my adress Reviewed on: 26th March 2021
Lukasz Stec 's avatar
Lukasz Stec

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