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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Quick, easy, no time wasted

5
I needed information on how to change my phone number on my account and how to get a card reader. Within seconds I had my answers due to the ease of use and quick responses from this service. Reviewed on: 26th March 2021
The UK Is Mine's avatar
The UK Is Mine

Excellent

5
Fast, simple, efficient. Thank you!! Reviewed on: 26th March 2021
Chris's avatar
Chris

talking to Cora

5
all made easy with Cora and as fast or slow as you need Reviewed on: 26th March 2021
Alan Burton's avatar
Alan Burton

Simply great

5
It's simple, it works, and, only seconds to get an answer Reviewed on: 26th March 2021
Ray's avatar
Ray

Great 24/7 Chat Information Service

5
I contacted the bank to see if I could pay a cheque by online banking or with the App and received a very quick response which I was happy with. There was no messing about going through a list of Q&A’s. So thank you NatWest for making my banking experience enjoyable. Reviewed on: 26th March 2021
NeilS's avatar
NeilS

Very easy to follow instructions

5
Happy to get access to my account again Reviewed on: 26th March 2021
Elaine Gunn's avatar
Elaine Gunn

Quick and accurate service

5
No need to phone or wait for emails, Cora responded with a yes/no selection that allowed me to relax as my new debit card wasn't due as soon as I expected, phew ':) Reviewed on: 26th March 2021
Stephen Sturgess's avatar
Stephen Sturgess

Easy to use and can be quick for queries

5
First experience loved it . Have to change phone numbers and advice was very quick and easy Reviewed on: 26th March 2021
Janet Donna Baxter's avatar
Janet Donna Baxter

Very easy

5
Very happy with the cora on the natwest app so easy to use. Reviewed on: 26th March 2021
Glenys's avatar
Glenys

Problem logging in to my account.

5
I had went through all the normal security details , as I have not checked my account online for a few weeks I was given a passcode to enter. I did this and clicked on go to account summary. I did this and nothing happened so I contacted the Chat and spoke to Cora who very professionally and politely solved my problem. Thank you Cora. Reviewed on: 26th March 2021
Roger Tait's avatar
Roger Tait

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