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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very easy to use

5
Cora instantly answered any queries Reviewed on: 26th March 2021

Got it!

5
Got the answer I needed in quick time and good clarity. Downside is that pop-up asking if help needed is incessant and irritating Reviewed on: 26th March 2021

Good prompt service

5
Very good service and good understanding Would highly recommend the person for the award Reviewed on: 26th March 2021

Simple and quick

5
Certainly for a routine enquiry, it was very simple to use, little typing, just clicking on Yes or No a few times. Reviewed on: 26th March 2021

East to use...

5
................................. Reviewed on: 26th March 2021

New service still improving

4
Very helpful today to my specific enquiry Reviewed on: 26th March 2021

Very Quick & efficient

5
Quick replies & easy to use. Thank you Reviewed on: 26th March 2021

Superfast

5
I asked a question and got the exact answer in less than 20 seconds. Thankyou Cora Reviewed on: 26th March 2021

All round good service

5
Excellent service thanks always there to help Reviewed on: 26th March 2021

Excellent support

5
Instantanious online replies which were rather accurate Reviewed on: 26th March 2021

Review NatWest Group - Cora: Digital assistant now

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