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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

convenient and secure

5
address change is usually a painful experience. Cora wizzed me through the necessary steps whilst in my secure personal bank site. much better than trekking to the branch and digging out photo I.D. Reviewed on: 26th March 2021

Easy Address Change

5
A straight forward process, easy to follow. Reviewed on: 26th March 2021

Instructions not clear

5
Frustrated! Instructions not clear. More plainer the better. Reviewed on: 26th March 2021

Changing adress

5
Cora was very helpful with my request and she help me change my adress Reviewed on: 26th March 2021

Very easy to use

5
Cora instantly answered any queries Reviewed on: 26th March 2021

Got it!

5
Got the answer I needed in quick time and good clarity. Downside is that pop-up asking if help needed is incessant and irritating Reviewed on: 26th March 2021

Good prompt service

5
Very good service and good understanding Would highly recommend the person for the award Reviewed on: 26th March 2021

Simple and quick

5
Certainly for a routine enquiry, it was very simple to use, little typing, just clicking on Yes or No a few times. Reviewed on: 26th March 2021

East to use...

5
................................. Reviewed on: 26th March 2021

New service still improving

4
Very helpful today to my specific enquiry Reviewed on: 26th March 2021

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