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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very Quick & efficient

5
Quick replies & easy to use. Thank you Reviewed on: 26th March 2021

Superfast

5
I asked a question and got the exact answer in less than 20 seconds. Thankyou Cora Reviewed on: 26th March 2021

All round good service

5
Excellent service thanks always there to help Reviewed on: 26th March 2021

Excellent support

5
Instantanious online replies which were rather accurate Reviewed on: 26th March 2021

If it ain't broke,don't fix it.

5
The Cora service was easy to use and a perfect option to not using the phone. Reviewed on: 26th March 2021

easy to use

5
messages of instructions were clear and easy to understand. click option for yes and no made for a quick response. overall very impressed Reviewed on: 26th March 2021

Replacement card

5
Very quick and successful resolution Reviewed on: 26th March 2021

Quick response

5
Easy on line process. Arrived at an answer to my problem quickly Reviewed on: 26th March 2021

GOOD SERVICE

5
VERY QUICK AND TO THE POINT RESPONSE WITH SOLUTION Reviewed on: 26th March 2021

prompt, clear info

5
quick and easy for working mum with not much spare time. Reviewed on: 26th March 2021

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