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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

If it ain't broke,don't fix it.

5
The Cora service was easy to use and a perfect option to not using the phone. Reviewed on: 26th March 2021
Mark Lewis's avatar
Mark Lewis

easy to use

5
messages of instructions were clear and easy to understand. click option for yes and no made for a quick response. overall very impressed Reviewed on: 26th March 2021
oliver mack's avatar
oliver mack

Replacement card

5
Very quick and successful resolution Reviewed on: 26th March 2021
Diane Saville's avatar
Diane Saville

Quick response

5
Easy on line process. Arrived at an answer to my problem quickly Reviewed on: 26th March 2021
Doreen Harwood's avatar
Doreen Harwood

GOOD SERVICE

5
VERY QUICK AND TO THE POINT RESPONSE WITH SOLUTION Reviewed on: 26th March 2021
ASHRAF's avatar
ASHRAF

prompt, clear info

5
quick and easy for working mum with not much spare time. Reviewed on: 26th March 2021
s a law's avatar
s a law

Quick and easy response !

5
Having returned some items to a company and paying by card online I was annoyed that my refund was in cheque form . So I looked on the banking app to see if there was a way of paying it in without having to physically go the bank. I pressed the help button and response was immediate. Quick and easy! Reviewed on: 26th March 2021
Patricia Pocock's avatar
Patricia Pocock

Very quick to respond.. and problem dealt with ... without any issues

5
Needed to change some account details.. dealt with very professionally Reviewed on: 26th March 2021
Mark's avatar
Mark

Friendly Bank

5
Been with NatWest for many years and would not change as they have always dealt with my problems efficiently. Reviewed on: 26th March 2021
Trudy Atkinson's avatar
Trudy Atkinson

prompt friendly and efficient services

5
very satisfied user friendly experience Reviewed on: 26th March 2021
Jun's avatar
Jun

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