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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Quick and easy response !

5
Having returned some items to a company and paying by card online I was annoyed that my refund was in cheque form . So I looked on the banking app to see if there was a way of paying it in without having to physically go the bank. I pressed the help button and response was immediate. Quick and easy! Reviewed on: 26th March 2021
Patricia Pocock's avatar
Patricia Pocock

Very quick to respond.. and problem dealt with ... without any issues

5
Needed to change some account details.. dealt with very professionally Reviewed on: 26th March 2021
Mark's avatar
Mark

Friendly Bank

5
Been with NatWest for many years and would not change as they have always dealt with my problems efficiently. Reviewed on: 26th March 2021
Trudy Atkinson's avatar
Trudy Atkinson

prompt friendly and efficient services

5
very satisfied user friendly experience Reviewed on: 26th March 2021
Jun's avatar
Jun

Amazing experience with the bank

5
Everything with the bank is straightforward. My online account is very easy to navigate and help is always at hand if needed. Reviewed on: 26th March 2021
Clara Badu Amoah's avatar
Clara Badu Amoah

Very efficient.

5
Cora got the information I needed very quickly. Exactly what I needed as well. I am very satisfied and even impressed. Reviewed on: 26th March 2021
Kirotdang Goteng 's avatar
Kirotdang Goteng

Amazing customer experience. Quick and easy service to use

5
Address updated in a few minutes. Reviewed on: 26th March 2021
ELW's avatar
ELW

Long time

5
I have been with RBS since i was 18 and have always found them very helpful and ver efficient at resolving any queries or concerns i have Reviewed on: 26th March 2021
natashawright651@hotmail.com's avatar
[email protected]

All requests dealt with clearly & promtly

5
Easy to follow. Answers easy to select. Process was quick and straightforward Reviewed on: 26th March 2021
Annette Littlechild's avatar
Annette Littlechild

Not been the quickest online, it was so simple to use.

5
Excellent service for myself, not being the best with modern technology Reviewed on: 26th March 2021
William Rose 's avatar
William Rose

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