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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick reply online

3
Quick service especially answering to quick or enquiry online. Reviewed on: 26th March 2021
Chris 's avatar
Chris

Efficient

5
Fast and helpful, great new digital features on banking app Reviewed on: 26th March 2021
e_mcleod@hotmail.co.uk's avatar
[email protected]

Easy banking.

5
Very easy to use and totally stress free. Sorted my problem in minutes Reviewed on: 26th March 2021
M.knight's avatar
M.knight

She can read your mind

5
She is fast,I think she has all the answers and she is polite Reviewed on: 26th March 2021
busiebuk@yahoo.co.uk's avatar
[email protected]

Brilliant server ce

5
Fast effective service. I’m a very happy customer Reviewed on: 26th March 2021
Nubeel deen's avatar
Nubeel deen

Brilliant

5
The system is brilliant for communicating with a range of adults and youth with detailed explanations, particularly like the added capabilities of providing direct links to forms to fill. Very easy to navigate and communicate with, often resolves the issue quicker than phoning in. Reviewed on: 26th March 2021
Chanice's avatar
Chanice

Highly efficient

5
Very quick responses and very efficient. Clear and concise answers to questions. Reviewed on: 26th March 2021
Luke's avatar
Luke

Excellent

5
Very quick, clear and helpful response given to my query Reviewed on: 26th March 2021
Christina Stewart's avatar
Christina Stewart

Quick and easy

5
Very quick to change address and also very easy Reviewed on: 25th March 2021
Keith Wrampling's avatar
Keith Wrampling

Well organised and security conscious bank

4
Useful bank with a good range of products and an easily navigated on-line system Reviewed on: 25th March 2021
Graeme R's avatar
Graeme R

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