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NatWest: Basic Account reviews

4.51
Based on 2,101 reviews, last reviewed 15th Jun 2025
92% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025
Ricky G's avatar
Ricky G

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025
Eric U's avatar
Eric U

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Nat West the bank that cares

5
Nat West staff havevakways been helpful and gave me faith back in an industry that I had previously lost respect for. Nat West are an amazing bank. There online banking is exceptional. I always am up to date with everything. Reviewed on: 17th February 2023

Very good

5
The best customer service Very kind Reviewed on: 17th February 2023

Help&support

5
Great customer service nothing to much trouble always happy to help Reviewed on: 17th February 2023

Excellent app.

5
Easy to use, intuitive and accurate. Reviewed on: 17th February 2023

Security is King!

5
I love Natwest they make banking feel so safe and secure the security you have to go through to pay for things, having no details on my bank card feels so safe! I love the natwest app also it's so easy to use and has some great features on there. I would never bank with anyone else. Reviewed on: 17th February 2023

ATM don't have any problems...

4
Open . Easy access . Customer service more helpful Reviewed on: 17th February 2023

Natwest I want £1000 for voting for you

5
I’ve been using them for years with a basic account on the Natwest mobile app and it’s been perfect, everything is also easily accessible Reviewed on: 17th February 2023

Fantastic

5
Fantastic bank gives quick up to date transaction information and even allow me to check my credit score Reviewed on: 17th February 2023

Amazing

5
Amazing company and always there for customers Reviewed on: 17th February 2023

The best and safe app

5
The best app and safe money I recomande this bank The best Reviewed on: 17th February 2023

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