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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.51 (2130 reviews)

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4.51

Based on 2,130 reviews, last reviewed 8th Apr 2026

2300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Great customer service at Sutton Went to the bank recently and all the bank staff were warm and helpful. Never bad any issues with my banking activity. Reviewed on: 8th April 2026

Latest lowest rating:

1

Awful Fraud team and not very helpful. Awful Fraud team and not very helpful. Don't bank with them, when you have a serious issue they won't help you. A transaction was blocked and I was c... Read more Reviewed on: 31st March 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Everyday account reviews (2130)

Amazing experience year 6

I never had any problem with this bank. Great live chat on the app. App very easy to use. Reviewed on: 24th January 2021

Best Mobile APP i've used

NatWest's Mobile Banking APP is easy to use and seems the best of the Big 5 Mobile Banking APPs that i regularly use on my Mobile Phone. The usability & no Reviewed on: 18th January 2021

Love the app!

I've not been able to go into branch since covid started, so I sort've started using the app out of necessity. However, I wish I started using it sooner, as I can do everything I used to without having to leave the house :) Very easy to use, and also makes it easier for me to keep on top of my spending (I'd usually do this online, but it's so much easier to log in with the app). I was daunted by the idea of using an app to do my banking but natwest made it easy. Couldn't recommend them more :) Reviewed on: 18th January 2021

Easy to use, and seems to be constantly improving

I use the NatWest daily, and its just really simple to use and well put together. There are also lots of improvements happening quite regularly which I like. They introduced Dark Mode which is very cool, I switched it on immediately. Reviewed on: 18th January 2021

The app is fantastic and makes my life so much easier

The app is fantastic, and constantly is updating with new features that make my life much easier Reviewed on: 18th January 2021

Great mobile app

The NatWest mobile app is amazing. I love that I can manage all of my finances in one place, check my credit score and use the app in dark mode Reviewed on: 18th January 2021

VERY SHADY AND UNTRUSTWORTHY BANK

After banking with NatWest for over 5 years, I've recently had my account closed down overnight without doing anything wrong or given any explanation, only that they consider that i have broken their terms and conditions which i haven't. All my funds have been withheld and are being withheld by the bank for up to 60 days. After carefully reading the bank's terms and conditions, i am 110% sure i have not broken any, definitely NOT committed any fraud (reason why bank can withhold funds for up to 60 days). After being told that my account was closed by going in branch and speaking with the account closure team a couple of times. I find out today that my account is still active and receives funds although i have no access to it or to any funds on it. I've asked for my bank statements up until the account closure so i know the exact amount i'm supposed to get back as all my salary and any kind of funds are stuck there, today after speaking with the Account closure team, i find out that i only have around 600£ out of 3183£ but why i ask, the answer being that its maybe related to the to the personal loan i have taken out and the credit card money i owe , mentioning that i have paid money in my credit card account and last time i've spoken to the closure team i have been instructed to arrange a standing order just a few days before the normal paying date on my new bank account(with another bank) to pay back the money i owe in instalments as i did until now. The bank has taken the liberty of paying off the loan and credit card apparently out of my funds without my consent and without me knowing. I cant believe this has happened and i don't see how this can be legal, it is my money and the decision to close down my account was not mine and i have not done anything wrong. I dont understand how an institution so big can commit such acts and take money from me without my consent. For anyone reading, please do not open an account with this SHADY BANK!!!! Reviewed on: 16th September 2020

Very helpful

Very good bank and would tell all my friends and family Reviewed on: 15th September 2020

Great service!

I have been with NatWest for over 7 years now and I have never had an issue that they couldn't help me with. Reviewed on: 7th July 2020

Great account for those with poor credit

I was unfortunately in a position of having extremely poor credit but Nat West offered a lifeline and opened my account with no fuss. They were professional but sensitive in all aspects. Super set ice Reviewed on: 4th July 2020

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