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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

68% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

super service on time always there to help

Great job ,best service always there to help Reviewed on: 19th February 2023

Basic bank account

I love Natwest banking app. It has everything you need in an app. It's so easy to see what's gone in and out. The app always available 24hrs a day 7 days a week. It's so easy to move money to different account. See where my money has gone. Make sure all bills are paid. I have a brother and friend that gives me there DD money each month. I've got my brother out of Debt. And a friend keeps on top of his Debts. I'd be lost without Natwest on line banking. They are also so polite helpful in town at there branch and also on the phone. I've been with natwest since I left school. All of my children had bank account with Natwest. Reviewed on: 19th February 2023

Customer service

Excellent service in the bank and also personal banker Reviewed on: 19th February 2023

Yes they war friends/family

I am with them mothan ten years and They war very good Reviewed on: 19th February 2023

Service

Excellent service and great customer service support from all at NatWest Reviewed on: 19th February 2023

Simple and easy to use

Everything seems to work. Never seems to go down. I love it Reviewed on: 19th February 2023

Goog savings rates

Goog savings rates and easy app Reviewed on: 19th February 2023

Easy access

Brilliant app - can do everything via the app - easy to use and easy to understand at a glance Reviewed on: 19th February 2023

Thanks alweys very helpful

Been with the bank over 7 years absolutely helpful stuff no a problem Reviewed on: 19th February 2023

Easy to use and surprising what can be done..

I’ve used this app for year and have compared them to other banking apps and the NatWest one is the best for 2 reasons, easy to navigate and manage money, and the simplicity of being able to share my account details without wasting time dictating this. It’s a simple copy paste job. Lots of good features overall. Reviewed on: 19th February 2023

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