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NatWest: Basic Account reviews

4.51
Based on 2,101 reviews, last reviewed 15th Jun 2025
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025
Ricky G's avatar
Ricky G

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025
Eric U's avatar
Eric U

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Very comprehensive

5
Good layout , good options and support Reviewed on: 19th February 2023

Positive banking

4
Moved to Nat West after my previous bank closed all their current accounts. I’ve had a very positive experience with Nat West since moving to them. All customer service staff very helpful, efficient and friendly. Security with them faultless. Only downside is closure of my local branch. Reviewed on: 19th February 2023

Reliable

5
Easy to use, safe and not once disappointed since using it which is more than 7yrs. Have other bank accounts and app but Natwest is the best so far. Reviewed on: 19th February 2023

Best apps with best customer service

5
Customer service response are best. and apps have all of menu to needed Reviewed on: 19th February 2023

Good Service

5
Good Service and easy access to the banking Needs on the mobile app. Reviewed on: 19th February 2023

New comer

5
Only 3months in but more than happy that I’ve made the change and I intend to move all of my money management over to Nat West Reviewed on: 19th February 2023

Always been helpful to me

5
Very considerate and helpful and they don’t make you wait a long line just to help you out Reviewed on: 19th February 2023

Outstanding and highly professional

5
It has been seamless and has made me believe in their system of banking by meeting with all customer queries. Reviewed on: 19th February 2023

Very helpful

5
Very easy app to use and very efficient bank all round Reviewed on: 19th February 2023

Brilliant.

5
They can't do enough for you. Brilliant people. Reviewed on: 19th February 2023

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