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NatWest: Select Account reviews

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4.56
Based on 711 reviews, last reviewed 9th Feb 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
11%
See only 3 star reviews
3%
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1%
See only 1 star reviews
3%

Latest highest rating:

5

Good experience Good experience and I recommend it to everyone Reviewed on: 9th February 2026
Luai's avatar
Luai

Latest lowest rating:

1

ihave been with the bank for over 30 years i had an... ihave been with the bank for over 30 years i had an overdraft which i only got couse there was a mix up with the money they never ever gave me and inc... Read more Reviewed on: 29th May 2025
david cauwood's avatar
david cauwood
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About this product

The NatWest Select Account is an award winning basic current account helps you manage your money in one place, with no monthly fee.

The Select Account can be managed via the mobile banking app and there is an option for a short-term overdraft if you meet the eligibility criteria.

NatWest Select Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Select Account reviews (711)

Easy to use online banking and local bank staff are always friendly and helpful

5
I use online banking all the time, very easy. Any questions i can ask 24/7 and response is immediate Reviewed on: 22nd April 2021
Laura Donnelly's avatar
Laura Donnelly

Customer service isn't great

5
Not often pleased with customer service and online banking often has faults Reviewed on: 17th April 2021
Jodie's avatar
Jodie

Very ezzy to set up use

5
It just took me less than one week to open the account fully have the debit card and online banking and the app is very user friendly and the account works well with savings accounts and applying online thay set me up with the sort code of the nearest branch to my address which you don’t always get Reviewed on: 11th April 2021
Isaac Howard's avatar
Isaac Howard

NO DEPOSIT FUNCTION IN APP

3
Inaccessible and inflexible for disabled people Reviewed on: 17th March 2021
Carolyn Mellor's avatar
Carolyn Mellor

Basic app and online banking

2
Feels a bit prehistoric like old building societies did, definitely could do with a refresh with the times. Not inspiring banking and not much going on in the savings dept either. Reviewed on: 11th March 2021
Italiano's avatar
Italiano

Fab bank who care about thier customers

5
My local branch Harrow have been under pressure with the lockdown rules. However they are always ready to help with a friendly smile. Reviewed on: 23rd February 2021
Jen's avatar
Jen

18 years with this bank

5
No thrills , but no need to leave Reviewed on: 14th February 2021
Danny's avatar
Danny

Unexplained Account Closure

1
This is my non 5 star review ever. After 40 years of very satisfactory in branch and on line service, I get this letter from the NatWest Accounts Closure Team that all my accounts with NatWest are being closed in 60 days. No explanation. I have only once ever gone overdrawn, got a good cash flow and £10,000 on account. So I call up to find out if there is something I did wrong, see if I could rectify it, because I thought I have always been a good, satisfied client, contributing to the bank with a good cash flow, money on account and good word of mouth. The polite answer on the phone is that the bank does not need to give any reason, she would put in an appeal. A few days later I get another letter from the Accounts Closure Team reconfirming closure. So I find myself with the inconvenience of needing to transfer my accounts and payees to another bank and changing account details with all concerned making payments to me. Uugh. I'm sorry, but after all my earlier praises, I find my faith broken and can no longer recommend this bank. Fortunately there is no shortage of other banks who welcomed me. Reviewed on: 9th February 2021
Ingo Metzner's avatar
Ingo Metzner

Closed my account without a reason, gave no notice.

1
Natwest blocks your money indefinitely Absolutely disgusting and shocking! Closed my account in April for no reason! They gave me no notice, just a text message. They blocked my funds too! And did that in a time of crisis and left me with nothing! Natwest is saying that the account is under review and there is nothing I can do but wait!! When I try to ask for details they hang up. I tried providing source of funds, they do not even want to look at it. I am waiting since April for them to give me my money back! I made a complain, same answer i just need to wait! They do not specify a time limit. 3 months have passed and nothing happened. Please do not bank with them. You risk loosing all your money! Thousands of people are complaining about the same thing! Check Facebook group: NatWest CLOSED down my ACCOUNT Reviewed on: 22nd July 2020
Dan's avatar
Dan

Thank you

5
They are just amazing, helpful and friendly staff Reviewed on: 7th February 2020
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Fatu Sarr

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