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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.83 (952 reviews)

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4.77

Based on 952 reviews, last reviewed 18th Nov 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Thank You, NatWest for a Truly Outstanding Service! I don’t think banks get the appreciation they truly deserve, especially when they’ve already taken steps to protect you before you even realise you’ve... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (10)

Online enquiry was productive but confusing.

Online enquiry was productive but confusing. I eventually spoke with a human being and was able to get the answers I needed Reviewed on: 14th October 2024

customer service can be quite poor and over zealous...

customer service can be quite poor and over zealous on fraud preventing me from paying for my kitchen Reviewed on: 23rd August 2024

Good simple cash back credit card.

Good simple cash back credit card. Used this for many years. Can select when to claim the cash back so can let it build up before I claim it via the app. Easy to use. Reviewed on: 23rd August 2024

It's fine.

It's fine. I don't really need or expect much from a bank account. The app, however, is bereft of the features pioneered by monzo et Al such as pots, payments can be slow. Reviewed on: 24th May 2024

I thought it's good until I found out RBS

I have been using Natwest Reward cards (debit&credit) for years and it offered good value, until recently I found out RBS has similar product with better rewards...Since they are in the same group same online banking interface, I am thinking of switching now :( Reviewed on: 9th March 2023

Good bank but requires improvement

Having a bank like NatWest is great - bank that is both online and have a branch. There are so many things that are great with that. But most recently, they have decided to close their branches in the place I lived making it incredibly and unnecessarily hard for people to go to go to the branch for other new applications like mortgage and credit card. It may be great from management perspective but not from people's perspective. Reviewed on: 18th February 2023

Rewards but a struggle

Very good rewards, but you do have to phone up and request them Reviewed on: 8th February 2020

Fairly ok bank let down by customer service

The account was fine but I regularly had log-in problems for online banking. Customer service were not helpful so I ditched and switched. Reviewed on: 5th November 2019

Good account offering cashback and rewards

Would be better if in line with other banks, interest was offered at great rates. Don't find partner offers very useful. Reviewed on: 6th November 2017

Good cash back but branches closing???

I love my bank account with NatWest bank. I love the amount of cash back I get on my household bills. However I am so very sad at how many branches are closing. The nearest branch to me is over 10 miles away and I miss so much the face to face contact - although the app is brilliant. Sometimes you just need to speak with someone. And that is what's missing for me. Reviewed on: 5th June 2017

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