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NEST: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 2.87 (31 reviews)

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2.62

Based on 31 reviews, last reviewed 1st Oct 2024

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

35%

13%

2 star

49%

Latest highest rating:

5

I am happy of service of it . I am happy of service of it . Easy to use Reviewed on: 4th September 2024

Latest lowest rating:

1

Good luck getting your money Absolute nightmare if you are ever enrolled into this company cancel. I have asked for my pension pot to be paid and all they have done is attempt to ... Read more Reviewed on: 1st October 2024

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About this product

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NEST Workplace Pensions reviews (31)

Review of the NEST, Workplace Pensions:

0 star review

So hard to make ammendments, my previous employer has made a mistake in regards to my date of birth and now I don't have access to my pension without jumping through really hard hoops that I just can't be assed with. Reviewed on: 25th March 2023

Degrading , terminally ill, can’t get money back , RUN

I have had to apply for my pension early due to terminal illness , “ I’m 50 this year , I have had to go through utter hell to prove I’m genuine , I paid for a form to be certified and stamped by doctor to confirm terminal illness, because he couldn’t guarantee I will die in a year it was rejected , so I had another form to pay a doctor to sign to say I’m not fit to work again “ because being terminal wasn’t enough ? Then I have had to fill out forms to say I’m retiring? And send them, the staff ,s attitude is disgusting, like I’m asking for a bank loan ? I’m thinking of contacting a government body to bring this to their attention and I think maybe the public’s before others fall for this scam company, my oncologist even wrote supporting letter detailing my cancer “ and because the doctor didn’t tick the box to confirm I’m going to die in a year it was rejected , then I’m not fit to work again now retirement forms ? It’s some bull Reviewed on: 13th April 2024

Firstly the returns Nest offer are very poor, this...

Firstly the returns Nest offer are very poor, this is the reason why I decided to transfer my money to another company. In total I have 5 different pension. every other pension provider has transferred my pension except Nest , it is obvious they use every trick in the book, ie the pension is still active so we can't transfer it even though I have not contributed into it for 3 years. Had an email from a Richard Hardy who said Once your transfer out is complete, we’ll close your account. well they have closed my account but not transferred the pension. DO not trust Nest with their deceptive practices Its like getting blood out of a stone with these lot , don't take my word look at the other reviews all say the same thing. Reviewed on: 11th April 2024

best advice bin them they are total crooks

best advice bin them they are total crooks but what do you expect from something organised by the government. they make you jump through hoops to get your cash they deduct your income tax wrong amd then take an age to pay into your account , the call centre is useless its outsourced they read from canned messages in broken english same on the chat canned replies and they take an age to reply to emails my account is set up for mail in the post only still waiting for that one . they hide behind so called legislation to hide total incomptence and the pension regulator may as well not exist backboneless i Reviewed on: 10th March 2024

Imposibly complicated to move pension and close account

Nest charges high fees and makes it costly to transfer out your pension as you have to send them a bunch of paperwork and your ID by certified mail and pay for a notary to undersign everything, things other pension funds don't even ask for to complete an official transfer request from your preferred provider. Don't open an account as they will ignore you when you try to move your money out. Reviewed on: 14th February 2024

Astonishingly poor

The whole of the system is poor. The website conceals information and resets changes, the returns are poor, and if you're trying to take money out or transfer it to another fund, I wish you luck! All the customer service seems to be offshored, and they think ten working days is a good response time to an email. Reviewed on: 14th November 2023

Constantly poor experience

Such poor service. The website is poorly designed and managed, so far from a user-friendly experience it's unreal. With my last employer my pension was with Aegon - so user friendly! When reporting constant system failures they're always 'try deleting cookies', 'try a different' browser - none of which makes a difference. So the customer has to end up wasting hours on endless phone calls and completing manual documents which have to be printed and uploaded. They failed when it came to merging my two accounts. And now (currently sitting on phone on minute 25) they've failed on allowing me to move money in from Aegon. It's like they don't want your money. Poor, poor service. When I tried to escalate my complaint to a supervisor I was put on hold then told 'No one is available' - sums up Next perfectly. Reviewed on: 2nd October 2023

Bad

Terrible company bad customer service Reviewed on: 6th September 2023

Simple, Straightforward

Ease of use electronically makes it a stand out performer for social insurance (workplace pension) Reviewed on: 22nd August 2023

BEWARE Almost impossible to get your money out

It has been very difficult to access my pension pot. They claim it takes two weeks to receive the payout but it’s now been well over a month and they still haven’t paid. When I contact support they claim to have limited information on the status. They just constantly come up with new requests for additional information - what seem like blatant ploys to delay paying me the money they have taken from me over the years - atrocious! I will keep you updated on progress. UPDATE It’s now taken another 11 days. They sent me a letter with a code that I have to read to them over the phone. But when I call them to do that, customer service says they are not trained to take the code and a special department has to take it. But they can’t put me through to that department and I can’t call that department, they have to call me! They promised that department would call same or next day but that didn’t happen of course. And so it goes on!!! At last I got to speak to the department that can take the code from me over the phone, which they did. Then they told me they now pass the request on to another department who will hopefully 'pick it up' within a few days. Then within another few days that department will set a payment date sometime in the future (no guarantee when). Then once the payment date is set it should take 5 days (from then payment date) for them to send me my money. So basically still no fixed timescale because they have to set payment date which is floating. An unbelievable process that is obviously designed to delay the payment of money back to contributors, while hiding behind the excuse of security! If you need to take money, out of your pension pot, in a couple of years time I suggest you start the process now! It’s now another two weeks and still no progress. Despite promising to set a payment date they have not done it. When ever I call the retirement team they are not available to answer any questions. It just goes on and on. Avoid this company like the plague! Reviewed on: 26th July 2023

Quality Pension Service

Provides a sound pension service that I'm very satisfied with, easy to use on-line facility, and approachable if need be. Reviewed on: 14th July 2023

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