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Newbury Building Society: Savings reviews

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4.88
Based on 8,715 reviews, last reviewed 30th Apr 2026
81% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing customer service I was served by Bridget at the Abingdon branch and she was really helpful and knowledgeable. Reviewed on: 30th April 2026
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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026
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Jean B
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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8716)

In branch service review

5
More chairs for waiting as hard for me to stand. Reviewed on: 30th April 2025
Reply from Newbury Building Society Thank you for taking time to leave us feedback - we are sorry that there was nowhere available for you to sit, we will look into that as it is not our normal service level. Response date: 9th May 2025
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Newbury Building Society

In branch service review

5
Staff very welcoming and cheerful. Reviewed on: 30th April 2025
Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, thank you! Response date: 9th May 2025
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Newbury Building Society

In branch service review

5
Experience very easy to understand, Rachel very clear and professional. Reviewed on: 30th April 2025
Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, we have passed on your feedback to Rachel who will be so pleased to hear it. Response date: 9th May 2025
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Newbury Building Society

In branch service review

5
Rachel was very polite, efficient and professional in administrating the opening of my account. Reviewed on: 30th April 2025
Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, we have passed on your feedback to Rachel who will be so pleased to hear it. Response date: 9th May 2025
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Newbury Building Society

In branch service review

5
Rachel was exceptionally helpful from first contact via phone then to signing to account. Reviewed on: 30th April 2025
Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, we have passed on your feedback to Rachel who will be so pleased to hear it. Response date: 9th May 2025
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Newbury Building Society

In branch service review

5
Simple, reliable, friendly team. Perfect!. Reviewed on: 30th April 2025
Reply from Newbury Building Society Thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th May 2025
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Newbury Building Society

In branch service review

5
Deborah was very patient with me. Reviewed on: 30th April 2025
Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, we have passed on your feedback to Deborah who will be so pleased to hear it. Response date: 9th May 2025
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Newbury Building Society

In branch service review

5
Friendly, helpful and face to face contact very important. Reviewed on: 30th April 2025
Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, thank you! Response date: 9th May 2025
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Newbury Building Society

In branch service review

5
I rang first for advice, directly through to a very helpful person then in Newbury branch a very calm positive experience explained step by step and quickly and efficiently completed. Reviewed on: 30th April 2025
Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, we have passed on your feedback to the Newbury team who will be so pleased to hear it. Response date: 9th May 2025
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Newbury Building Society

In branch service review

5
Friendly and Knowledgeable staff. Reviewed on: 30th April 2025
Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, thank you! Response date: 9th May 2025
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Newbury Building Society

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