Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.9 (8747 reviews)

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4.90

Based on 8,747 reviews, last reviewed 19th Jun 2026

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

My recent access to a bank in my hometown Can access my local branch with my home town just by walking in and on most occasions find no one in front of me in a queue. Face to face help from ... Read more Reviewed on: 19th June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8747)

Local branch appointment

We were able to arrange an appointment at our local branch at short notice to open an ISA Bond. This was carried out efficiently & courteously, with passbooks & covering letter provided for us to take away. Reviewed on: 5th May 2025

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 6th May 2025

Hungerford branch service

When I was able to get through on the phone the service was very good and an appointment was made very quickly and at a good time for me . The young lady who helped me was very patient and recommended just the ISA that I required. The only thing that was slightly annoying was the 14 minute wait for the phone to be answered. But I cannot fault the politeness and the professionalism of the adviser Reviewed on: 2nd May 2025

Reply from Newbury Building Society Hi Timothy, thank you for taking time to leave us feedback - we are sorry that your call was not answered quickly, we will look into that as it is not our normal service level. Response date: 6th May 2025

NatWest app won't pay in

Can't access online to put money into my new accounts Reviewed on: 1st May 2025

Reply from Newbury Building Society Hi Carole, if you have registered for the online service myaccounts, details on how to pay in money are here https://www.newbury.co.uk/news-knowledge/faq/paying-money/ - we would be happy to call you and talk you through the process, please contact us on marketing @newbury.co.uk and we can organise a call for you at a time that suits. Response date: 6th May 2025