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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8785 reviews)

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4.89

Based on 8,785 reviews, last reviewed 22nd Aug 2026

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

Great customer experience Great customer experience, although running late they kept us up to date with it and all staff were polite and courteous Reviewed on: 22nd August 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8785)

Always there when you need them

We have been saving in the Newbury Building Society for many years and have always had a very positive and friendly service and have no intention of going anywhere else. Reviewed on: 4th March 2026

Reply from Newbury Building Society Good morning Coleen, thank you so much for taking the time to leave such a lovely review. We really appreciate it. Response date: 4th March 2026

Difficulties in opening account

We wanted to set up a joint savings account, a senior saver account. the online form was quite long and when we got to the end we were not permitted to open the account. The staff were extremely helpful, but the process was slow and lacked detailed explanation. Reviewed on: 27th February 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we will share your comments with our customer service team and review the explanations. Response date: 2nd March 2026

New member but everyone has been so helpful.

New member but everyone has been so helpful. Love the face to face experience and I get a real passbook Reviewed on: 26th February 2026

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Welcome to the Society! Response date: 27th February 2026

The website was very easy to use very colourful easy...

The website was very easy to use very colourful easy to navigate and loads of information available which is muchly helpful Reviewed on: 24th February 2026

Reply from Newbury Building Society Hi Jon, thank you for your feedback. We're glad you found our website accessible and helpful. Response date: 25th February 2026

I save with Newbury for two main reasons.

I save with Newbury for two main reasons. 1. They pay very competitive interest rates and 2. Most importantly you can deal and speak with people, not automated chatbots. You can readily get answers to your particular issue not a standardised and irrelevant response from a machine. This makes dealing with Newbury so much easier and quicker and so much less frustrating. Reviewed on: 18th February 2026

Reply from Newbury Building Society Hi Michael, thank you so much for your review. We pride ourselves on the service we provide so it's nice to hear it's making an impact. Response date: 18th February 2026

I recently opened a savings account and had a few qu...

I recently opened a savings account and had a few questions for the staff. They were extremely helpful, very professional and explained everything very clearly. Highly recommend the Didcot branch. Reviewed on: 18th February 2026

Reply from Newbury Building Society Good afternoon Tina, thank you for your kind words. We really appreciate you taking the time to leave such lovely feedback. Response date: 18th February 2026

Very friendly and helpful staff at the Thatcham office.

Very friendly and helpful staff at the Thatcham office. Reviewed on: 13th February 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Peter - we appreciate it. Response date: 13th February 2026

Going above and beyond

Every time i go into Abingdon branch i’m met with a friendly smile, the colleagues are interested in how i am and they always recommend how to best save, an excellent building society Reviewed on: 12th February 2026

Reply from Newbury Building Society Hi Andy, thank you for taking the time to leave feedback and for your kind words, the team at Abingdon will be so pleased to read them! Response date: 13th February 2026

The lady who dealt with my enquiry was very helpful...

The lady who dealt with my enquiry was very helpful and friendly. Reviewed on: 11th February 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Karla - much appreciated. Response date: 13th February 2026

Opened a new account.

Opened a new account. I was told I should normally have made an appointment first but the staff were accommodating and helped me straight away. Reviewed on: 7th February 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it Response date: 9th February 2026

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