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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.896183764376426289 (8749 reviews)

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4.90

Based on 8,749 reviews, last reviewed 23rd Jun 2026

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Changing accounts. I asked about account with higher interest and was immediately helped - all very quick and efficient Reviewed on: 23rd June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8749)

Great customer service, always helpful and knowledge...

Great customer service, always helpful and knowledgeable whether that's speaking over the phone or in branch face to face. Reviewed on: 20th January 2026

Reply from Newbury Building Society Thank you Chloe for taking time to leave feedback - we really appreciate it. Response date: 21st January 2026

Happy Savings customer

As a Savings customer it was great to get a personalised review of my accounts to make sure that they were the best for my needs. An alternative account was suggested which gave me the same interest rate but was much more flexible. Friendly, knowledgeable service with an actual human being. Very refreshing Reviewed on: 20th January 2026

Reply from Newbury Building Society Thank you Yvonne for your kind words and taking time to leave feedback - we do appreciate it. Response date: 21st January 2026

Friendly Staff

Helpful and friendly staff, nothing is ever too much for them Reviewed on: 20th January 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 21st January 2026

I recently visited the Didcot branch to put a cheque...

I recently visited the Didcot branch to put a cheque into my daughters savings account, I was served by Thomas. I was impressed by the service I received from him and all who work in branch. Very attentive and bubbly bunch. Lovely office and bonus - open 5 days a week! Reviewed on: 19th January 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. We will share your comments with Thomas, who will be so pleased to read them. Response date: 20th January 2026

Online application process

Opened a savings account online and it was super smooth and straightforward. Easy to navigate through my existing accounts and withdraw to my nominated account as I please Reviewed on: 19th January 2026

Reply from Newbury Building Society Hi Thomas, thank you for taking time to leave feedback, we do appreciate it. Response date: 20th January 2026

Excellent customer service

Always a pleasure coming into branch, all staff very helpful and knowledgeable. Reviewed on: 19th January 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Response date: 20th January 2026

Best building society savings provider

Best customer service. Staff are always friendly and helpful Reviewed on: 19th January 2026

Reply from Newbury Building Society Hi Matt, thank you for taking the time to leave your feedback, it means so much to us. Response date: 19th January 2026

Consistent Customer Service Exellence

Consistent Customer Service Exellence Reviewed on: 19th January 2026

Reply from Newbury Building Society Hi William, thank you so much for your kind words, they are hugely appreciated. Response date: 19th January 2026

Real people

The advisers are friendly, knowledgeable, and genuinely helpful. You’re always dealing with real people, both in person and over the phone, and that makes a huge difference, especially when so many customer service roles are being replaced by bots. They’re always happy to guide you and recommend the most suitable products so you can get the best possible value and make the most of your interest. Reviewed on: 17th January 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words, we do appreciate it. Response date: 19th January 2026

The society is great with customer at the heart of e...

The society is great with customer at the heart of everything , th ework culture is good , Reviewed on: 16th January 2026

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback. Response date: 19th January 2026

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